HESK version 2.3 BETA (test version)

Helpdesk for my helpdesk software

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dbarry722
Posts: 16
Joined: Thu Nov 18, 2010 4:49 pm

Re: Issue with Email

Post by dbarry722 »

dbarry722 wrote:Edit by Klemen: Please keep this thread for reports about HESK 2.3 BETA version only!

Anyway, if everything works fine except for 1 domain then the problem is a server-side issue/setting and not something I can help with. Try adding your "noreply email" address to the spam filter whitelist on the problematic domain.

Sorry, I wasn't sure whether to put it here or in the main forum becasue it is happening on both versions. I'll do a couple of tests and see how all goes.

Declan
lupolo
Posts: 214
Joined: Mon Apr 20, 2009 2:12 pm

Re: HESK version 2.3 BETA (test version)

Post by lupolo »

Klemen wrote:Try this: open inc/email_functions.inc.php and change all instances (4 times) of

Code: Select all

$hesk_settings[noreply_mail]
to

Code: Select all

YOUR NAME <$hesk_settings[noreply_mail]>
Great that worked! Is it not nice to add this like a open option directly into 2.3 next to the mail adres, it looks more professional wenn receiving email.
Klemen
Site Admin
Posts: 10136
Joined: Fri Feb 11, 2005 4:04 pm

Re: HESK version 2.3 BETA (test version)

Post by Klemen »

gabberkopf don't be sorry, feel free to post any possible bugs you find. I will runs ome tests with Chrome to see if I can replicate the issue.
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devcoder1
Posts: 10
Joined: Tue Apr 26, 2011 1:04 pm

Re: HESK version 2.3 BETA (test version)

Post by devcoder1 »

Hi Klemen
Any chance we can have a release date for this - as you said this week.
Or can you upload what you have done so far...? or PVT me a link to it that would be fine too.
Will the new version come with an upgrade facility?
Thanks,
Thomas
Klemen
Site Admin
Posts: 10136
Joined: Fri Feb 11, 2005 4:04 pm

Re: HESK version 2.3 BETA (test version)

Post by Klemen »

I have 99% of it ready, just finishing the upgrade script and documentation.

I am a bit busy at work this week and have plans for the weekend, so if I don't make it until Friday you can expect in early next week at latest.
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lurifax
Posts: 1
Joined: Thu Sep 08, 2011 11:12 am

Re: HESK version 2.3 BETA (test version)

Post by lurifax »

With wysiwyg editor implemented you just got a new paying customer.
Great job, no bugs other than the ones already mentioned found.

Great Work!
copetti
Posts: 14
Joined: Mon Aug 08, 2011 6:09 pm

Re: HESK version 2.3 BETA (test version)

Post by copetti »

Incredible work. When is the release of new version? I am developing 2 sites and am awaiting the new version to finish them.

Good job!
Klemen
Site Admin
Posts: 10136
Joined: Fri Feb 11, 2005 4:04 pm

Re: HESK version 2.3 BETA (test version)

Post by Klemen »

Probably 12th or 13th. I would do it over the weekend, but have other plans.
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devcoder1
Posts: 10
Joined: Tue Apr 26, 2011 1:04 pm

Re: HESK version 2.3 BETA (test version)

Post by devcoder1 »

Hi
It's the 14th - no updates?
dbarry722
Posts: 16
Joined: Thu Nov 18, 2010 4:49 pm

Re: HESK version 2.3 BETA (test version)

Post by dbarry722 »

devcoder1 wrote:Hi
It's the 14th - no updates?
Patience Man :lol:

Never bite the hand that feeds ya. :wink:
devcoder1
Posts: 10
Joined: Tue Apr 26, 2011 1:04 pm

Re: HESK version 2.3 BETA (test version)

Post by devcoder1 »

We are a business that believes in using open source projects etc but we are also a business which operates on the basis that it has timelines to meet. Thanks for your input
Klemen
Site Admin
Posts: 10136
Joined: Fri Feb 11, 2005 4:04 pm

Re: HESK version 2.3 BETA (test version)

Post by Klemen »

This is exactly why I hate giving out any timelines (and it did say "probably"). Like dbarry722 said you will just have to be a bit patient with Hesk.

Hesk isn't being developed professionally (I have a full-time job) so the amount of work done depends on how much spare time I have. I will try to finish it as soon as I can, currently testing installation and update script...
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dbarry722
Posts: 16
Joined: Thu Nov 18, 2010 4:49 pm

Re: HESK version 2.3 BETA (test version)

Post by dbarry722 »

devcoder1 wrote:We are a business that believes in using open source projects etc but we are also a business which operates on the basis that it has timelines to meet. Thanks for your input
Hi Devcoder..

I wasn't having a pop at you. It was supposed to be a lighthearted comment. :oops:

I'm waiting in anticipation for this update as well but have to remember that Klemen has a 'normal' day job and has developed this program in his spare time

Dec
Klemen
Site Admin
Posts: 10136
Joined: Fri Feb 11, 2005 4:04 pm

Re: HESK version 2.3 BETA (test version)

Post by Klemen »

Update: version 2.3 is 99.999997% ready :wink:

It just needs a final finishing touch and I need to confirm something with HESK's exclusive sponsor SysAid (if you need an enterprise-level solution do give them a try!) then we are ready to roll.

If everything goes as planned you can expect version 2.3 tomorrow.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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copetti
Posts: 14
Joined: Mon Aug 08, 2011 6:09 pm

Re: HESK version 2.3 BETA (test version)

Post by copetti »

Never bite the hand that feeds ya. :wink:

Great dictation!

Grande ditado!

hehehehe :lol:
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