HESK e-mail piping public BETA (test version)

[Klemen]

Please use this topic exclusively for issues related to the e-mail piping script.

For your problem see
http://www.hesk.com/knowledgebase/?article=25

[sympsodon]

Hi!

I have installed HESK to run locally in my pc and it is working perfect.

I have tried to configure my cpanel, but i am having problems, as i do not know the right path to pipe to a program.

If i set it to: localhost/hesk/inc/mail/hesk_pipe.php
When i save the settings it is changed to: |/home/aquariav/localhost/hesk/inc/mail/hesk_pipe.php

If i set it to: hesk/inc/mail/hesk_pipe.php
then it is changed to: |/home/aquariav/hesk/inc/mail/hesk_pipe.php

Will it work locally?

Thank you and best regards!
Sympso.

[Klemen]

You are mixing host names (localhost) with server paths (actual folder/file path on the system), it's like mixing apples and peaches.

The correct path to use probably is

|/home/aquariav/public_html/hesk/inc/mail/hesk_pipe.php

[sympsodon]

I have tried that path and it is not working.

The problem is that i am running locally HESK, and the directory suggested is for the domain of the emails. But i need to tell the forwarded to go locally.

I want to run it locally because in the compueters where is going to be used do not have the posibility of browsing (enterprise policy), only emails can work.

I do not know if i am transmiting correctly the information. Please let me know.

Thank You!
Sympso.

[mdiehl]

Matthias, could you try changing this code in your inc/mail/hesk_pipe.php file

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rename($v['stored_name'],HESK_PATH.'attachments/'.$myatt['saved_name']);

Change the HESK_PATH.'attachments/' part to the full path of your attachments folder (even if you set the HESK_PATH to full pathbefore), for example:

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rename($v['stored_name'],'/home/username/public_html/hesk/attachments/'.$myatt['saved_name']);

If that doesn't help you can try deleting that code and see if this one works instead:

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copy($v['stored_name'],HESK_PATH.'attachments/'.$myatt['saved_name']);
unlink($v['stored_name']);

Hi Klemen,
sorry but I keep getting zero byte Attachments having tried both options. Is there a way to check the attachments on the server, so that I can find out if they are stored correct? Maybe it is only a matter of downloading the attachments?
All the best to you and your family and a healthy new year

[mdiehl]

I found out some more interesting things.
The attachments are there and have the correct site. The problem is the owner and the rights. The attachments have the rights 600 and belong to nobody:nogroup. Therefor they cannot be opened.
So the "only" thing that needs to be done is to chmod the files after they are created.

[Klemen]

@sympsodon:

I'm afraid I can't be of much help then as I neither know exactly how your server is setup nor do I have experience in such setups. I would recommend asking for help your system admin (the one who set up your local mail exchange) for the correct e-mail piping setup.

@mdiehl:

Happy new year to you too! Are you on Windows or Linux? You can try adding this code

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chmod($myatt['saved_name'],0644);

just below

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rename($v['stored_name'],HESK_PATH.'attachments/'.$myatt['saved_name']);

in your hesk_pipe.php file and see if that helps.

[mdiehl]

Hello Klemen,
nope, that didn't work. The file still has nobody:nogroup as owner and 0600 as rights-
The script is running on Debian Sarge.

[sympsodon]

Will it be possible to jet the incoming emails via POP?

Thank you Sympso!

[mdiehl]

Hi Klemen,
here are the missing informations that I owe

Operating system (Windows, Linux, ...): Linux, Debian 5.0.6
PHP version: 5.2.6.1
MySQL version: 5.0.51a-24
Description of bug: Attachments have owner nobody:nogorup and rights 0600
Exact steps to reproduce the bug: Installed HESK mail pipe script on this system. The attachments are made but with the above settings. Therefor you cannot download or view the attachments.

[Klemen]

@sympsodon: in version 2.3, which should include the first officially supported piping module, most likely not yet via POP3. But definitely in the future.

@mdiehl: if you FTP to the attachments folder and manually change chmod to 644 can they be downloaded then?

If yes try this code instead:

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chmod(HESK_PATH.'attachments/'.$myatt['saved_name'],0644);

If it doesn't help double-check that you pasted the chmod() code BELOW the other line of code I posted. Also make sure chmod() is not a disabled function in your php.ini file. Also check if you have any "error_log" files inside the Hesk folder or if there are any Hesk-related errors in your appache error log.

Are you running PHP in safe mode?

[mdiehl]

@mdiehl: if you FTP to the attachments folder and manually change chmod to 644 can they be downloaded then?

If yes try this code instead:

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chmod(HESK_PATH.'attachments/'.$myatt['saved_name'],0644);

Hi Klemen,
thank you so much. It works using your code line above. Now the attachments are working properly.
Again: Thank you so much!
I appreciate your help! I bought a license and hope other swill do also to keep up this fabolous support!

[Klemen]

Glad to hear that worked and thanks for supporting me!

[mdiehl]

Hi Klemen,
I found another incident with the email piping script.

Operating system (Windows, Linux, ...): Linux, Debian 5.0.6
PHP version: 5.2.6.1
MySQL version: 5.0.51a-24
Description of bug:
Sending an email to the script may result in missing letters in the ticket. The formatting also gets lost, so that the text is no longer consisting any paragraphs.
It seems to me as if the Carriage Returns and Line Feeds disappear, together with some letters.

For example, the mail content is

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beim Versuch es zu installieren kam der Hinweis

and the ticket text

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 Beim Veuch es zu itallieren kam der Hinweis

and

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Schon vorab tausend Dank für Ihre schnelle Hilfe!

Mit freundlichen Grüßen

appears as

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Schon vorab tausend Dank für Ihre schnelle Hilfe!Mit freundlichen Grüßen

This only happens when the mail is redirected (Apple Mail does that). Forwarding the mail works fine.
Redirecting is a great way to create a ticket, keeping the original sender so that the "new ticket mail" goes to the customer instead of me.

If it helps I can send you the original mail and the ticket text that was produced by PN.

Best regards
Matthias

[Klemen]

I assume it's an encoding problem. If it works fine without Apple Mail but then doesn't anymore it's possible that Apple Mail is modifying the encoding. Please do PM me the full messages and I will have a look.

Also let me know what encoding you use in the Hesk language file and what in the e-mail.