PHPJunkyard support forum

Rather than a bug that's intentional - if a ticket is closed and then reopened it probably needs attention from staff, not from the customer.

Hi everybody, first of all thank you for this very nice php script!

I found a minor bug in the project on the find_tickets.php file:
line 104 and 155 you must replace "date" by "dt" to make the order by functionnalities work correctly after having launched a search by date.

Thanks a lot again!

--

Ousama Ben Younes
Responsable Développement logiciel

Thanks, never noticed that one

Fixed now in the download.

I went in and changed the time difference hours to -3 and clicked submit and got the following error (
Parse error: syntax error, unexpected ';' in /htdocs/helpdesk/hesk_settings.inc.php on line 29)

I checked out the file and found that Hesk left line 29 (the time difference option) left blank after the =. I added the -3 manually and all is well. I tried changing to again to see if it was just a one-time fluke and I got the same error.

Might be limited to me (i'm using a crappy host) or just a bug.

I'm using 2.0

Thanks for notifying me, it's a bug yes. Worked fine on my Localhost but not on the server.

Corrected it now - download the Hesk again and just upload the new "admin_settings_save.php" file to the server and it should work fine.

I don't know if it already as been posted but this is the problem:

If a user is logged in with specific rights (so no full rights) and he would switch between his profile and admin_main.php he get this error:

Can't execute SQL
Please notify webmaster at (here a e-mailadres)

Language code:
$hesklang['cant_sql']='Can\'t execute SQL';
$hesklang['contact_webmsater']='Please notify webmaster at';

But if the user has full admin right then there's no problem.
Is there a fix for?

p.s. Hesk version is 2.0

This has been fixed shortly after initial release, try downloading Hesk again and upload all files (except hesk_settings.inc.php, header/footer.txt and the install folder) again.

Could you please tell me in what file the problem is solved?

I already customized some things in the script to my own wishes.

Tnx.

Upload these files:

index.php
admin/admin_settings_save.php
admin/index.php
admin/profile.php

Thank you Klemen,

It works! This wil spend me much time.

If you have a little bit time left, would you please have a look at Customized Tag

Thanks!

Klemen wrote:Thanks for notifying me, it's a bug yes. Worked fine on my Localhost but not on the server.

Corrected it now - download the Hesk again and just upload the new "admin_settings_save.php" file to the server and it should work fine.

Great, thanks!

Misspelling in the Anti-Spam Question:

The word "oly" [only] is misspelled in the following question:

What is the next number after 1? (Use oly digits to answer)

Hello Klemen,

thanks a lot for the great work again!

Just one thing I discovered: on the login page, the label text for the "remember user"-checkbox is missing.

I'm not sure if this could be an error with my translation file instead!

Best regards

Hi,

It's set to variable $hesklang['remember_user'] in the language file.

Thank you for that info!

It's weird, some labels were missing in my translation file, really don't know why.

I checked every single label now and it works