HESK version 2.3 BETA (test version)

[SS113]

Klemen,

I'm not sure if this is a bug in 2.3 or I'm doing something wrong but I just noticed that when I reply to a ticket the $reply[dt] returns the right date, but if I try to print it out it it gives me an offset of 2 hours (behind) the real time. It uses the same $reply[dt] variable.

any thoughts?

[Klemen]

Another good catch The date should first be passed through hesk_date() function to properly format the date (and include server time offset as set in the settings). Fixed for final release
http://www.phpjunkyard.com/extras/print_fix.zip

[SS113]

Yessssss lol

I was wondering why I'm using the same variable and getting different times between the print out and the time i replied

also when fiddling around in the settings, in Misc, I also noticed that the

Current server time: 17:01 does not reflect the real time.

For example, right now it's 12:10PM and the server says 17:01 (5:01PM) but yet I have it set up with 1 hour offset to show 12:10

When I post a reply, it does show the right time of 12:10 so it's not a big big deal but that part in the setting shows something really off

[Klemen]

In settings it always shows *server* time so one can calculate the actual time difference and apply corrections. Perhaps I should also add a line that says "Current Hesk time" with the difference calculated.

[SS113]

In settings it always shows *server* time so one can calculate the actual time difference and apply corrections. Perhaps I should also add a line that says "Current Hesk time" with the difference calculated.

Yeah that would help clear confused people like me!

I was confused because if I keep 0 h and 0 min offset, the time will be 11AM when I have 12PM. So that's why I put +1 hr to offset it to the right time. By those calculations I thought the server time should say 11:00 not 17:00

[lupolo]

Little transactie bug (issent in the text.php):

"More options" in de first Admin pannel underneed!

....

[Klemen]

Thanks, the "Less options" was missing too. Will be fixed.

If anyone finds anything else do let me know. I plan to release v2.3 next week.

[gabberkopf]

I just installed Hesk beta. Cant wait to see the final version. Really great job!

maybe I found a bug:

If I create a ticket as a staff member, customer doesn't receive confirmation mail. I use phpmail.

Can you confirm that?

second thing i recognized, the "?" Link of several functions in settings opens an empty page. i.e. "reply ratings", "confirm email" etc.

[gabberkopf]

oups I just received confirmation mail after the mail of the staff answer. might just be delayed and seems to be okay.

[gabberkopf]

Found another bug:

If a ticket has priority critical and I print the ticket, on the print the priority is on "low"
on other priorities this doesnt happens.

[Klemen]

Thanks for testing the beta!

I found the "priority printing" bug few days ago so that is already taken care of, but thanks anyway.

As for "Link of several functions in settings opens an empty page.":

1. Could you let me know what browser you are using?
2. did you make a fresh install or installed over an old version (or in a same folder where the old version was)?
3. If you open yourdomain.com/hesk/help_files/settings.html can you locate the missing information? If not, can you try refreshing the page?

[dbarry722]

Edit by Klemen: Please keep this thread for reports about HESK 2.3 BETA version only!

Anyway, if everything works fine except for 1 domain then the problem is a server-side issue/setting and not something I can help with. Try adding your "noreply email" address to the spam filter whitelist on the problematic domain.

[lupolo]

Hello Klemmen,

Is it possible to also use a name with the smtp script?

For example:

The no reply mail to inform the 'customer' that his ticket is summitted, so i fill in the undernead code:

" FROM HELPDESK <sender@example.com> "

above doesent work

[Klemen]

Try this: open inc/email_functions.inc.php and change all instances (4 times) of

Code: Select all

$hesk_settings[noreply_mail]

to

Code: Select all

YOUR NAME <$hesk_settings[noreply_mail]>

[gabberkopf]

As for "Link of several functions in settings opens an empty page.":

1. Could you let me know what browser you are using?
2. did you make a fresh install or installed over an old version (or in a same folder where the old version was)?
3. If you open yourdomain.com/hesk/help_files/settings.html can you locate the missing information? If not, can you try refreshing the page?

I use Google Chrome 14.0.835.109 beta-m
I can find the missing information in settings.html

The problem doesn't appear on Internet Explorer 8. Next time I should try out more before posting. I'm sorry