Re: multiple participants to a ticket and CC emails
Posted: Fri Jun 27, 2025 10:22 am
Hi,
I was wondering if people who email into Hesk and CC others whether this will now be logged in the ticket and those who are CC will get ticket updates? Its the killer feature for us that has held us off from implementing HESK.
I was wondering if people who email into Hesk and CC others whether this will now be logged in the ticket and those who are CC will get ticket updates? Its the killer feature for us that has held us off from implementing HESK.
Klemen wrote: Tue Mar 25, 2025 8:39 pm This setting only affects submitting tickets via WEB FORM, not via email. When submitted via email, only the "From" email is currently used.
We do plan to improve this. Not sure if it will be included in 3.6.0 already, but definitely by 3.7.0.