PHPJunkyard support forum

Klemen wrote: Mon Jun 13, 2022 12:22 pm Service messages: can you check if they are still in your database, in table hesk_service_messages? Maybe they were created for English language, but you switch the help desk to Czech and they are not showing?

Tel: looks like HTMLPurifier was causing this issue and the email template was saved as

Code: Select all

<a href="tel:252542525">%%CUSTOM4%%</a>

Please:
- upload these two files to your admin folder: https://hesk.com/preview/hesk330beta1-f3.zip
- fix your email template URL (Admin > Tools > Email templates)
- test

michalhana99 wrote: Mon Jun 13, 2022 12:46 pm Service messages: have been removed from the database

michalhana99 wrote: Mon Jun 13, 2022 12:46 pm HTML format: After replacing the files, and pressing the Save change button, the action ends with error 500

Fatal error: Uncaught Error: Call to undefined function preg_replace_all() in C:\WebPage\testhesk1.mhweb.cz\admin\email_templates.php:474 Stack trace: #0 C:\WebPage\testhesk1.mhweb.cz\admin\email_templates.php(62): save_et() #1 {main} thrown in C:\WebPage\testhesk1.mhweb.cz\admin\email_templates.php on line 474

Klemen wrote: Mon Jun 13, 2022 12:56 pm

michalhana99 wrote: Mon Jun 13, 2022 12:46 pm Service messages: have been removed from the database

That's strange, Hesk 3.3.0 doesn't make any updates to the service messages table. I will test this a bit more in the following days and see if I can spot anything.

michalhana99 wrote: Mon Jun 13, 2022 12:46 pm HTML format: After replacing the files, and pressing the Save change button, the action ends with error 500

Do you have anything on the server that might be blocking the request, such as Mod security? Anything in your error logs that might tell more about the error?