dupe
Posted: Wed Mar 01, 2006 10:59 am
just got another duplicate for your information...
5P347GM3LV
5P347GM3LV
Page 2 of 2
and again...
Posted: Thu Mar 02, 2006 3:15 pm
and again... 5P347GM3LV
and again
Posted: Thu Mar 02, 2006 3:47 pm
and this one: P347GM3LVR
Posted: Sat Mar 04, 2006 1:34 am
Ollie,
This is what I changed the coding to in "submit_ticket.php". Just open that file and paste everything between
/* Generate tracking ID */ and /* Add to database */
Save the file first of course in case it gets screwed up.
This is what I changed the coding to in "submit_ticket.php". Just open that file and paste everything between
/* Generate tracking ID */ and /* Add to database */
Save the file first of course in case it gets screwed up.
Code: Select all
/* Generate tracking ID */
$trackingID='';
for ($i=1;$i<=10;$i++) {
$tmp = substr('AEUYBDGHJLMNPQRSTVWXZ12345678', rand(1,29), 1);
$trackingID .= $tmp;
}
$trackingID= $trackingID .= date('His');
$trackingURL=$hesk_settings['hesk_url'].'/ticket.php?track='.$trackingID;
/* Add to database */thanks!
Posted: Mon Mar 06, 2006 9:33 am
Thanks, that seems to be doing the trick...still very weird though!
Ollie.
Ollie.
Re: Duplicate Tracking IDs
Posted: Tue Sep 17, 2013 8:58 am
I noticed these were very old posts, but we have the latest version installed and about twice a month this happens to us and I have to go into the db and change the last character of the ID to be able to view the latest ticket that a user has submitted.
I've really not looked at your code to make any changes what so ever - what do you suggest I add to the code to lessen the likely hood of duplicate tickets. I even archived all old tickets from the previous year hoping this would solve the problem, but to no avail. Just this am I had a duplicate pop up. The issue is random and may not happen for a few weeks and then it happens again. This creates a problem for my Jr. techs as they don't have access to make changes to our databases for obvious reasons - so until I'm available a ticket goes unanswered until I fix it so it can be viewed.
Any suggestions would really be appreciated.
Thanks in advance.
I've really not looked at your code to make any changes what so ever - what do you suggest I add to the code to lessen the likely hood of duplicate tickets. I even archived all old tickets from the previous year hoping this would solve the problem, but to no avail. Just this am I had a duplicate pop up. The issue is random and may not happen for a few weeks and then it happens again. This creates a problem for my Jr. techs as they don't have access to make changes to our databases for obvious reasons - so until I'm available a ticket goes unanswered until I fix it so it can be viewed.
Any suggestions would really be appreciated.
Thanks in advance.
Re: Duplicate Tracking IDs
Posted: Wed Sep 18, 2013 8:22 am
What version of HESK are you using?
If it's an old version I would recommend upgrading to the latest version. Since these reports the code has been updated to check for duplicate ticket IDs and tries to generate a new one if a duplicate one is found.
If it's an old version I would recommend upgrading to the latest version. Since these reports the code has been updated to check for duplicate ticket IDs and tries to generate a new one if a duplicate one is found.