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Re: Mods for HESK 2.0.0 BETA 2 (Test Version)
Posted: Tue Feb 24, 2015 6:27 am
by stijnvan
mkoch227 wrote:I don't recall HESK ever adding a user's signature into an email directly; however I'm not 100% sure. I noticed you created a topic in the regular support forum for Hesk, so I'd just wait to hear back from Klemen about it.
I just did a test on hesk 2.6 without mods: when adding %%MESSAGE%% to email, then the signature is also added, its only on pop3 fetching the issue occurs...
Re: Mods for HESK 2.0.0 BETA 2 (Test Version)
Posted: Tue Feb 24, 2015 6:35 am
by lupolo
Have mailed the email ass attachment!
Thank you!
Re: Mods for HESK 2.0.0 BETA 2 (Test Version)
Posted: Tue Feb 24, 2015 6:41 am
by lupolo
It looks like there is still a problem within changing the ticket system users within the admin user.
If I want to press the edit or remove icon its like my mouse pointer is refreshing all the time.
Don't know if its a Hesk or mod problem.
I use IE 11.
Re: Mods for HESK 2.0.0 BETA 2 (Test Version)
Posted: Tue Feb 24, 2015 5:23 pm
by mkoch227
lupolo wrote:Have mailed the email ass attachment!
Thank you!
Looking at the headers in the email you sent me, it looks like your Exchange server is modifying the headers before actually sending the email to the recipient, thus ruining the layout. Doing some light research, it looks like it may have to do with Microsoft's proprietary MAPI protocol (here's what I read:
http://stackoverflow.com/questions/4681 ... s-2010-sp1).
Since I don't have an Exchange server, this makes it nearly impossible to debug. Another thing to try is to change the content type headers in email_functions.inc.php:
Everywhere you see:
Code: Select all
Content-Type: multipart/alternative;boundary=".$boundary."
change it to
Code: Select all
Content-Type: multipart/mixed;boundary=".$boundary."
The email you sent me (which looked fine) had a content-type of multipart/mixed, so it's worth a shot
.
Re: Mods for HESK 2.0.0 BETA 2 (Test Version)
Posted: Tue Feb 24, 2015 8:58 pm
by lupolo
diddent work.
Re: Mods for HESK 2.0.0 BETA 2 (Test Version)
Posted: Tue Feb 24, 2015 9:14 pm
by mkoch227
How are you connecting to your Exchange server? SMTP? PHP mail()? I don't have an Exchange server, so there's honestly not much I can do to try and debug this issue until someone "grants" me an Exchange server
.
Re: Mods for HESK 2.0.0 BETA 2 (Test Version)
Posted: Wed Feb 25, 2015 6:10 am
by lupolo
mkoch227 wrote:How are you connecting to your Exchange server? SMTP? PHP mail()? I don't have an Exchange server, so there's honestly not much I can do to try and debug this issue until someone "grants" me an Exchange server
.
Iam sending with smtp from my local cloudserver to my own office365 account.
Yesterday i have tested it to send it to my gmail account and received The Same mail.
If you want fix this issue i can create a ftp account to The Inc directory from Hesk?
Re: Mods for HESK 2.0.0 BETA 2 (Test Version)
Posted: Wed Feb 25, 2015 2:58 pm
by mkoch227
If you can PM me with the following, it would be of help:
- FTP credentials to your HESK installation
- Test admin account for your helpdesk
Is this HESK installation a test instance or a production instance? I would like to do some debugging, however I don't want to halt any production use of the helpdesk.
Also, what is the "local cloudserver" you are using? Is it something freely available to download and use? The issue could be with the server as well.
Re: Mods for HESK 2.0.0 BETA 2 (Test Version)
Posted: Wed Feb 25, 2015 3:28 pm
by lupolo
mkoch227 wrote:If you can PM me with the following, it would be of help:
- FTP credentials to your HESK installation
- Test admin account for your helpdesk
Is this HESK installation a test instance or a production instance? I would like to do some debugging, however I don't want to halt any production use of the helpdesk.
Also, what is the "local cloudserver" you are using? Is it something freely available to download and use? The issue could be with the server as well.
Cannot create a user in my Hesk:
www.ace-europe.nl/helpdesk/image/adduser.jpg
Re: Mods for HESK 2.0.0 BETA 2 (Test Version)
Posted: Wed Feb 25, 2015 3:36 pm
by mkoch227
Download this version of Mods for HESK. Copy and paste the files into your HESK installation (as usual), but you don't need to run any installation scripts:
https://github.com/mkoch227/Mods-for-HE ... master.zip
Re: Mods for HESK 2.0.0 BETA 2 (Test Version)
Posted: Wed Feb 25, 2015 3:50 pm
by lupolo
Have copyed the files, but same problem.
Re: Mods for HESK 2.0.0 BETA 2 (Test Version)
Posted: Wed Feb 25, 2015 4:09 pm
by mkoch227
Try this one instead:
https://github.com/mkoch227/Mods-for-HE ... master.zip 
(the link is identical, but there are changes
)
Re: Mods for HESK 2.0.0 BETA 2 (Test Version)
Posted: Wed Feb 25, 2015 5:40 pm
by lupolo
That fixed the problem
the login:
www.ace-europe.nl/helpdesk/admin
Same user en pass as the ftp
