Configuring columns in the open ticket view

[bastiaan.c]

IT WORKS !!!!

Thank you so much

[akwil]

Klemen it works now like a charm!
You are our GOD now!

Bastian it works perfect but you need to paste it like this:
$ticket['owner'] = isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : '<i>'.$hesklang['unas'].'</i>';
echo <<<EOC

ABOVE meens up not down:P

Greetings,
Artur

[bastiaan.c]

Great Thanks for your help !!!

[gurdain]

A working solution has been posted a few replies up.

This should also work: in inc/ticket_list.inc.php find

Code: Select all

echo <<<EOC

Just ABOVE that code add

Code: Select all

$ticket['owner'] = isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : '<i>'.$hesklang['unas'].'</i>';

Then the $ticket[owner] variable should display the name instead of number.

Is this all that I would need to modify? Nothing seems to change.

I'm not sure how to modify what the previous solution above was...

[akwil]

Dear Gurdain,

Just go to inc/ticket_list.inc.php find
Change below

Add this:
This should also work: in inc/ticket_list.inc.php find

echo <<<EOC
Just ABOVE that code add

$ticket['owner'] = isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : '<i>'.$hesklang['unas'].'</i>';

Then the $ticket[owner] variable should display the name instead of number

After it you need to change this line (in this functionfunction hesk_print_list_head())
I wanted to have owner insted of Las replier so i change it to

<th class="admin_white" style="text-align:center; white-space:nowrap;"><a href="<?php echo $href . '?' . $query . $sort_possible[owner] . '&sort='; ?>owner"><?php echo $hesklang[owner]; ?></a></th>

Save the script. Refresh the website and check if it also works for you...

Greetings,
Artur

[gurdain]

Ok I adjusted the script, however I would like to have the ticket owner show up as well as the last replier.

So I tried to add:
<th class="admin_white" style="text-align:center; white-space:nowrap;"><a href="<?php echo $href . '?' . $query . $sort_possible[owner] . '&sort='; ?>owner"><?php echo $hesklang[owner]; ?></a></th>

before the last replier line

But its just added the column header without adding the entire column.
So now I have Owner and underneath that it shows the last replier
The last replier column shows the flags
And the flags column is outside the text box!

Also can I change the wording of 'Owner' to "Assigned to" or something....

[gurdain]

Ok I managed to get the full column, to show...hadn't added the owner one to the list under echo <<<EOC

Just need to figure out how to change the title now...

[gurdain]

Ok done...went into /language/en/text.php

changed
$hesklang['owner']='Owner';

to
$hesklang['owner']='Assigned to';

[akwil]

Perfect:)

I also modified my view and rows on my admin panel were wraped.
I wanted to have ticket in one line.

To see tickets in one line read this:
viewtopic.php?f=13&t=4446

[snifty]

So far so good, but how do I sort by user or name?
With this modification the sorting is only done by user id and not by user name.
It would be more helpful to have the sorting alphabetically (either user or name) and not by ID.
Does anybody know how to do this?

Thanks!

[Johnyb]

Ok done...went into /language/en/text.php

changed
$hesklang['owner']='Owner';

to
$hesklang['owner']='Assigned to';

Hi, i added <td class="$color">$ticket[owner]</td> to ticket_list.inc.php . This add column which i need to ticket view .
But i need add this new column name to column header too. Can u help me ?
(no need rename, need ad column .....
No sort or other function need . Thx for reply .
Johny

[Johnyb]

Solved .
i add this line :

Code: Select all

<th class="admin_white" style="text-align:center; white-space:nowrap;"><a href="<?php echo $href . '?' . $query . $sort_possible['owner'] . '&sort='; ?>lastreplier"><?php echo $hesklang['owner']; ?></a></th>

to ticket_list.inc.php (row cca 444 ...function hesk_print_list_head() ) .