PHPJunkyard support forum

Hi,

That's ok, I already have an idea how to do it reliably.

Regards

When shall I expect the new release (with that particular feature)?

Somewhere before year 2010

No, seriously, I hate to give out any dates because it is hard to predict how many time will I have to work on any of these free scripts. If all goes well maybe within a month or two.

Hate to keep asking , but how far are you in that project. What with the moving categories and all...

Read my previous post

mpay wrote: I would also to able to assign rather than forward.

I, too, would very very very much like to have some sort of "assignment" so that admin can assign a ticket to a specific staff member..

Although, if for nothing else, so that other staff will know which tickets are already "claimed" or being worked on. *begs*

Anyway, I do love this script and thanks again!

Here is my request if it doesn't already exist. Allow the creation of new tickets from the admin section. I have my reasons for needing it but I could see some needing it for phone entries etc.

This has already been mentioned and I think it's a good idea. Will be added.

I don't believe that USERS other than admin should be emailed support tickets.

I have a monitor dedicated to showing my main screen of hesk....

With the modification provided here;
viewtopic.php?t=1979

My main page refreshes automatically...

the emails are now sent to a redundant address which is cleared once in a while.

From a user standpoint, it would be helpful to have a user "area" where they can view all tickets they opened, (are open, or are closed), so that they don't have to keep track of each ticket ID or request from the system to generate an email of all ticket ID's.

I'm thinking that this can be tied to their email address, or something else to identify the specific user.