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Re: NEW version of HESK: 2.4
Posted: Mon Aug 13, 2012 5:20 pm
by Klemen
Did you run the update.php script as instructed in readme files?
That file is responsible for updating database and modifying version number.
Re: NEW version of HESK: 2.4
Posted: Tue Aug 14, 2012 8:26 am
by ruffmeister
that would do it - but dont remember seeing that in the readme upgrade section but its all good - thanks once again
Re: NEW version of HESK: 2.4
Posted: Tue Aug 14, 2012 1:26 pm
by Klemen
It's 100% there, just double-checked it

Re: NEW version of HESK: 2.4
Posted: Tue Aug 14, 2012 8:10 pm
by dr_patso
Hi Klemen,
I noticed that when I updated the time_worked from my old custom field for time spent it changed the last updated time of all tickets, not a huge deal but can I make the change while leaving the last updated time stamp untouched???
Re: NEW version of HESK: 2.4
Posted: Tue Aug 14, 2012 8:21 pm
by Klemen
Possible yes, if you are familiar with MySQL and can edit table structure.
What you'd have to do is:
1. Modify table structure: remove ON UPDATE CURRENT_TIMESTAMP from "hesk_tickets" table "lastchange" field
2. Do the import
3. Change the structure back to ON UPDATE CURRENT_TIMESTAMP
Re: NEW version of HESK: 2.4
Posted: Tue Aug 14, 2012 8:27 pm
by dr_patso
makes sense, just remove that attribute, migrate all the data, put the attribute back. thanks klemen!
Re: NEW version of HESK: 2.4
Posted: Thu Aug 16, 2012 7:55 pm
by dr_patso
just updated hesk to 2.4 on my WAMP production server.. went pretty smoothly. when i go to the settings portion of the admin nav it takes forever to load and forever to save now, but no errors.. Should be snappy since it's on my local network, everything else is
also just noticed logging in is very slow too.
Re: NEW version of HESK: 2.4
Posted: Thu Aug 16, 2012 7:58 pm
by Klemen
Settings > Misc > Other > Uncheck "Automatically check for HESK updates.", save settings.
Did that do the trick?
Re: NEW version of HESK: 2.4
Posted: Thu Aug 16, 2012 8:18 pm
by dr_patso
checking, that would make sense though because i don't think wamp is configured to use the proxy
Re: NEW version of HESK: 2.4
Posted: Thu Aug 16, 2012 8:18 pm
by dr_patso
yep that was it.
Re: NEW version of HESK: 2.4
Posted: Thu Aug 16, 2012 8:25 pm
by dr_patso
thanks Klemen, 25$ donations coming your way.
Re: NEW version of HESK: 2.4
Posted: Fri Aug 17, 2012 12:15 pm
by Klemen
I'm glad that did the trick and thanks for the generous donation!