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Re: change the ticket overview columns @ home of the admin p
Posted: Thu May 17, 2012 6:15 pm
by Klemen
How about if you add this
Code: Select all
$cat_name = $hesk_settings['categories'][$ticket['category']];
just above the echo <<<EOC line and then use $cat_name to display the name?
Re: change the ticket overview columns @ home of the admin p
Posted: Thu May 17, 2012 6:28 pm
by dr_patso
BOOM KLEMEN!
Code: Select all
$ticket['message'] = $first_line . substr(strip_tags($ticket['message']),0,200).'...';
$cat_name = $hesk_settings['categories'][$ticket['category']];
echo <<<EOC
<tr title="$ticket[message]">
<td class="$color" style="text-align:left; white-space:nowrap;"><input type="checkbox" name="id[]" value="$ticket[id]" /> </td>
<td class="$color" style="text-align:left; white-space:nowrap;"><a href="admin_ticket.php?track=$ticket[trackid]&Refresh=$random">$ticket[id]</a></td>
<td class="$color">$ticket[lastchange]</td>
<td class="$color">$ticket[name]</td>
<td class="$color">$tagged$owner<a href="admin_ticket.php?track=$ticket[trackid]&Refresh=$random">$ticket[subject]</a></td>
<td class="$color">$ticket[status] </td>
<td class="$color">$cat_name</td>
<td class="$color" style="text-align:center; white-space:nowrap;">$ticket[priority] </td>
</tr>
that works!!!
Simple Solution for displaying category column in the tick list @ home of admin panel.
in the
/inc/ticket_list.inc.php file
add
Code: Select all
$cat_name = $hesk_settings['categories'][$ticket['category']];
right above
which is around line 334
change one of your TD class lines which is right below
echo <<<EOC(depending on column you want to replace etc) to this
Re: change the ticket overview columns @ home of the admin p
Posted: Thu May 17, 2012 6:34 pm
by steve
There you go, Im glad you were able to get this resolved.
Re: change the ticket overview columns @ home of the admin p
Posted: Thu May 17, 2012 7:14 pm
by dr_patso
thanks Steve.. I have one more thing I am hung up on with custom fields.. Everything else I've been able to resolve with try/fail method. I will search the forum a bit then create a new thread if I can't find it.
I owe you and Klemen a beer, Friday or Monday when I get paid.
Re: change the ticket overview columns @ home of the admin p
Posted: Thu May 17, 2012 7:20 pm
by steve
Klemen maybe, all i did is re post smarter peoples posts
