HESK e-mail piping public BETA (test version)

[ahmred]

Hi,
I want to thank you all trying and testing this software. But i ask if i can use HESK on windows 2003 server edition.
Kindly tell me where to find articles to setup it in the test Environment.

[Klemen]

Please keep this thread focused on e-mail piping beta.

[mdiehl]

Hi from germany,
i testet HESK and the email piping script and it works basically.
I had to fill in the absolute HESK PATH otherwise the script would not work. I found out that attachments are not yet supported in this BETA version of the script. A ticket is created and an attachment with the correct name is created, but when you click on it, it has a size of 0 bytes.
Keep up the good work. If HESK would be able to handle incoming mails it would be perfect.
Thanks
Matthias

[ugogo.info]

Wow thanks for that feedback, yes attachments are definitely a must.

I'll be able to set this up and test it only after 15th December, due to current workloads. I have a shared server with my own cpanel, so hopefully will be able to give you great feedback. Keep up the good work.

[3ajs]

Hi Klemen, your suggestion was perfect. I forwarded your suggestion to my shared host and he fixed the error under 10 minutes. This was their response:

I've fixed the error thats interesting cgi version was only one with an issue. There was no problem with the web servers PHP or the CLI version. Anyways should be fixed.
------------------------------
Tony Baird
Chief Executive Officer, Hawk Host

For those looking for an easy time deploying HESK I highly recommend Hawk Host. I have asked Hawk Host to recommend HESK as well, since your software and their servers now work so perfectly together!

Thank you Klemen.

[Klemen]

Matthias - do attachments work normally when you submit a ticket usign the web interface?

3ajs - glad you got it working!

[scudd]

Operating system: Linux
PHP version: 5.3.3
MySQL version: 5.0.91-community
Description of bug: not posting tickets
Exact steps to reproduce the bug:

Ive set everything up exactly as per the instructions and get two things happen.

1. A bounced email when sending from a certain email address, part of the bounced email is below. I can PM you the headers if you want them.

2. No ticket is submitted.

This is the top part of the bounced email I get.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/xxxxxxnet/public_html/support/inc/mail/hesk_pipe.php
generated by support@xxxxxxx.info

The following text was generated during the delivery attempt:

------ pipe to |/home/xxxxxxxnet/public_html/support/inc/mail/hesk_pipe.php
generated by support@xxxxxxx.info ------

Usage: php [options] [-f] <file> [--] [args...]
php [options] -r <code> [--] [args...]
php [options] [-B <begin_code>] -R <code> [-E <end_code>] [--] [args...]
php [options] [-B <begin_code>] -F <file> [-E <end_code>] [--] [args...]
php [options] -- [args...]
php [options] -a

-a Run interactively
-c <path>|<file> Look for php.ini file in this directory
-n No php.ini file will be used
-d foo[=bar] Define INI entry foo with value 'bar'
-e Generate extended information for debugger/profiler
-f <file> Parse and execute <file>.
-h This help
-i PHP information
-l Syntax check only (lint)
-m Show compiled in modules
-r <code> Run PHP <code> without using script tags <?..?>
-B <begin_code> Run PHP <begin_code> before processing input lines
-R <code> Run PHP <code> for every input line
-F <file> Parse and execute <file> for every input line
-E <end_code> Run PHP <end_code> after processing all input lines
-H Hide any passed arguments from external tools.
-s Output HTML syntax highlighted source.
-v Version number
-w Output source with stripped comments and whitespace.
-z <file> Load Zend extension <file>.

args... Arguments passed to script. Use -- args when first argument
starts with - or script is read from stdin

--ini Show configuration file names

--rf <name> Show information about function <name>.
--rc <name> Show information about class <name>.
--re <name> Show information about extension <name>.
--ri <name> Show configuration for extension <name>.

[Klemen]

Try changing the top line of hesk_pipe.php from

Code: Select all

#!/usr/bin/php -q

to just

Code: Select all

#!/usr/bin/php

[scudd]

Thanks Klemen, no error now but its still not posting the ticket?

Any ideas..?

[Klemen]

Is your PHP at usr/bin/php or somewhere else?

[scudd]

My mistake, when I said the 'mail return' error had gone it was due to me removing the forward. Its still there!

I have changed the path a few times back and forth.. my host has it as: /usr/local/bin/php

its very puzzling! If you'd like access to come and have a look please let me know..

[Klemen]

It's as if PHP doesn't accept STDIN on your server.

Could you upload the phpinfo file to your sever so I can see how your PHP is setup please (just upload the phpinfo.php file into the Hesk folder and link to it here.)?
http://www.phpjunkyard.com/extras/phpinfo.zip

[scudd]

Thanks Klemen, I have PM'd you the URL!

[Klemen]

Didn't find any problems in your php settings.

Are you on a dedicated server or shared hosting?
You have Cpanel I presume?

Let's see if we can get PHP to pipe to a simple script. Please follow these steps:

1. Save this code in a plain text file and call it "pipe_test.php"

Code: Select all

#!/usr/bin/php
<?php
error_reporting(E_ALL);
echo "PIPING TEST - SCRIPT IS EXECUTING";
?>

2. Upload it to the server and CHMOD it to 755

3. Set up e-mail piping to this script

4. Send an e-mail. You should receive a bounced e-mail - it's OK, just check if you can find the "PIPING TEST - SCRIPT IS EXECUTING" text inside the bounced e-mail.

5. If not try using a few different PHP paths (one per time):
#!/usr/bin/php-cgi
#!/usr/bin/php-cgi -q
#!/usr/bin/php -q

6. Does the bounced mail when testing for any of these paths contain "PIPING TEST - SCRIPT IS EXECUTING" text in the bounced mail?

[scudd]

Hello Klemen, thanks for all your help with this. I have tried all of the requests and didn't get any mention of: "PIPING TEST - SCRIPT IS EXECUTING" in any of the bounced emails.

However, I did get some kind of response when using:
#!/usr/bin/php-cgi -q
#!/usr/bin/php -q

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/xxxxxxxx/public_html/support/inc/mail/test_pipe.php
generated by support@xxxxxxxx.info

The following text was generated during the delivery attempt:

------ pipe to |/home/xxxxxxxxx/public_html/support/inc/mail/test_pipe.php
generated by support@xxxxxxxxx.info ------

Error in argument 1, char 3: option not found
Usage: php [-q] [-h] [-s] [-v] [-i] [-f <file>]
php <file> [args...]
-a Run interactively
-b <address:port>|<port> Bind Path for external FASTCGI Server mode
-C Do not chdir to the script's directory
-c <path>|<file> Look for php.ini file in this directory
-n No php.ini file will be used
-d foo[=bar] Define INI entry foo with value 'bar'
-e Generate extended information for debugger/profiler
-f <file> Parse <file>. Implies `-q'
-h This help
-i PHP information
-l Syntax check only (lint)
-m Show compiled in modules
-q Quiet-mode. Suppress HTTP Header output.
-s Display colour syntax highlighted source.
-v Version number
-w Display source with stripped comments and whitespace.
-z <file> Load Zend extension <file>.
-T <count> Measure execution time of script repeated <count> times.

------ This is a copy of the message, including all the headers. ------

I can send you the headers if you need them