Attachments

[JonnyEQ]

The file wasn't uploaded because the uploaded file size exceeds the upload_max_filesize directive in php.ini.
http://www.php.net/manual/en/features.f ... errors.php
(VALUE 1)

So the entire thing errors out before it can even be handled by Hesk.

Hi Klemen, so I would need to change the file size limit where? As I've already changed it in HESK to 3072. The file in question is 2695KB. Would I need to go in PHP admin?

Thank you, Jonah

[Klemen]

If you try with a smaller attachment (less than 1Mb) it probably works?

The problem is that your PHP isn't configured to handle such large attachments, not HESK. You need to change the value of the "upload_max_filesize" setting inside your php.ini file (php configuration file) and then restart the server.

[JonnyEQ]

If you try with a smaller attachment (less than 1Mb) it probably works?

The problem is that your PHP isn't configured to handle such large attachments, not HESK. You need to change the value of the "upload_max_filesize" setting inside your php.ini file (php configuration file) and then restart the server.

You're right, smaller files work. I'll change the php.ini file and let you know the outcome. Thank you for you help. Much appreciated.

THIS WORKED!!! I can now attach larger files through the changes you mentioned. Although, I think we may need to go over the other thread which I raised as when I click on the Attachment, I get the error message 'Error: Missing or invalid article ID!'

Jonah