How to include the subject in ALL emails to users and admins

Helpdesk for my helpdesk software

Moderator: mkoch227

Chris.Marsh
Posts: 2
Joined: Fri Jul 06, 2012 5:33 pm

Re: How to include the subject in ALL emails to users and ad

Post by Chris.Marsh »

Klemen wrote:Just wanted to add that version 2.4 will have an easier way of modifying ticket subjects - all that needs to be done is to modify template subjects inside the language file (en/text.php).

Beta version is available here:
viewtopic.php?f=13&t=4102
Kleman,

I did see that you were addressing this in your notes on 2.4 and I look forward to seeing that in production; I only did this because I needed an interim solution as we intend to go live next week.

I see you are also going to make the %%STATUS%% variable available which will be a great bonus for us.

Regards

Chris.
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