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Re: [UPDATED Nov-30-14] Mods for HESK v1.6.0
Posted: Wed Dec 03, 2014 6:42 am
by jones
Hi Mike,
It does not change anything.
I still get just a white / blank page when I go into the Settings.
What do I do?
I installed it this way:
1. Download Mods for Hesk udnytte de button above.
2. Take the contents of the .zip file and replace of your current Hesk / Mods for Hesk installation.
3. If you are running Mods for Hesk 1.2.4 two 1.5.0
Run the appropriate update scripts for your current version by going two http: // <path-to-Hesk installation> / install (simply click on the "Install / Upgrade Mods for Hesk" button).
Re: [UPDATED Nov-30-14] Mods for HESK v1.6.0
Posted: Wed Dec 03, 2014 10:37 am
by stepe
Hello,
Upgrading from Mods for HESK v1.5.0 to v1.6.0 I had same issue going to settings page from Admin, I had error line 82, in order to load the page, I had changed line to
$modsForHeskVersion = hesk_dbFetchAssoc($modsForHeskVersionRS);
The issue now, the settings page is working but Mods Hesk value do not display on the page.
Re: [UPDATED Nov-30-14] Mods for HESK v1.6.0
Posted: Wed Dec 03, 2014 12:52 pm
by mkoch227
jones, stepe,
The fix for this issue has been pushed into GitHub and can be downloaded at
https://github.com/mkoch227/Mods-for-HE ... v1.6.1.zip. I haven't had a chance to update the actual website yet with the new version number, so don't go there
You will need to run the 1.6.1 update script in the install folder as well
Re: [UPDATED Nov-30-14] Mods for HESK v1.6.0
Posted: Wed Dec 03, 2014 5:01 pm
by jones
Thanks Mike:-)
What was the error?
Re: [UPDATED Dec-03-14] Mods for HESK v1.6.1
Posted: Wed Dec 03, 2014 6:13 pm
by mkoch227
In older version of PHP, you're not allowed to take the result of a function and grab a value from it without explicitly assigning it to a variable. The problem was that I was trying to do exactly what PHP didn't allow, so it resulted in a white screen.
Either in the root directory of your HESK installation or in the admin folder is most likely a file called error_log that might say something about it
Re: [UPDATED Dec-03-14] Mods for HESK v1.6.1
Posted: Thu Dec 04, 2014 2:59 am
by mkoch227
Mods for HESK v1.6.1
Mods for HESK v1.6.1 has been released. This release fixes the settings screen for some users where they would receive a white screen instead of the actual page.
Download link and installation instructions are available at
http://mods-for-hesk.mkochcs.com
Re: [UPDATED Dec-03-14] Mods for HESK v1.6.1
Posted: Thu Dec 04, 2014 10:49 am
by stepe
Upgrading to 1.6.1 fixed my settings page issue, thanks for quick release of the fix.
Re: [UPDATED Dec-03-14] Mods for HESK v1.6.1
Posted: Mon Dec 08, 2014 12:16 pm
by bastiaan.c
Re: [UPDATED Dec-03-14] Mods for HESK v1.6.1
Posted: Tue Dec 09, 2014 2:26 am
by mkoch227
On line 246 in /admin/delete_tickets.php, change
Code: Select all
$closedStatusRS = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `IsStaffClosedOption` = 1");
to
Code: Select all
$closedStatusRS = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsStaffClosedOption` = 1");
Re: [UPDATED Dec-03-14] Mods for HESK v1.6.1
Posted: Tue Dec 09, 2014 9:26 am
by bastiaan.c
Thanks very much
Re: [UPDATED Dec-03-14] Mods for HESK v1.6.1
Posted: Tue Dec 16, 2014 10:31 am
by confignsk
I would like to have more features and settings in the custom fields.
Custom fields:
date and time
Select multiple enter values
Dependent fields from each other that you could create a constructor.
And as a restriction on access to the fields, between the user and the administrator
I could clearly explained?
Re: [UPDATED Dec-03-14] Mods for HESK v1.6.1
Posted: Thu Dec 18, 2014 3:02 am
by mkoch227
confignsk wrote:I would like to have more features and settings in the custom fields.
Custom fields:
date and time
Select multiple enter values
Dependent fields from each other that you could create a constructor.
And as a restriction on access to the fields, between the user and the administrator
I could clearly explained?
Adding date and time shouldn't be too difficult to implement. What exactly do you mean by "Select multiple enter values"? Can you provide me an example to look at (such as an existing site that has this functionality)?
Adding dependent fields would be a large project and is definitely beyond the scope of 2.0.0.
Re: [UPDATED Dec-03-14] Mods for HESK v1.6.1
Posted: Sat Dec 20, 2014 8:20 am
by confignsk
mkoch227 wrote:
Adding date and time shouldn't be too difficult to implement. What exactly do you mean by "Select multiple enter values"? Can you provide me an example to look at (such as an existing site that has this functionality)?
Adding dependent fields would be a large project and is definitely beyond the scope of 2.0.0.
Drop-down list where you can select multiple values.
<!DOCTYPE html>
<html>
<head>
<meta charset="utf-8">
<title>List</title>
</head>
<body>
<form>
<p><select name="select" size="3" multiple>
<option selected value="s1">1</option>
<option value="s2">2</option>
<option value="s3">3</option>
<option value="s4">4</option>
</select>
<input type="submit" value="submit"></p>
</form>
</body>
</html>
Re: [UPDATED Dec-03-14] Mods for HESK v1.6.1
Posted: Sun Dec 21, 2014 1:19 am
by mkoch227
Oooh ok. That makes sense. I should be able to add that in
Re: [UPDATED Dec-03-14] Mods for HESK v1.6.1
Posted: Sun Dec 21, 2014 5:11 am
by confignsk
Still very necessary!
Field groups, and assignment to categories. That is to say that you could create different forms for categories.
