[LOCKED] Mods for HESK "archive" Thread

[Belshawv]

Ok, here is a screen capture of the IE issue: IE 10 (I couldnt reproduce it in my IE 11)




ok, so the original hesk doesnt do that piping to "all" got it.

[mkoch227]

Internet Explorer (all versions prior to 11) don't like 'height="auto" ', so it's making the image a height of 1px. Look at http://stackoverflow.com/questions/8673 ... ould-i-use for ways to fix it (it looks like removing the height attribute altogether might solve the problem).

I can say for certain that it is not a NuMods-related issue.

[Belshawv]

Damn you're awesome, thank you so much

[Belshawv]

Regarding email piping

Silly question, is Numods or Hesk supposed update the server ticket if the customer replies using email and then the support staff reply via the email. Shouldn't it pipe and append the original ticket?

Because when we use piping, the emails are forwarded but the database does not update with all the ticket replies. Almost makes email dangerous for tracking tickets. Hope that makes sense?

I think if a customer hits "reply all" then everybody receives the ticket otherwise the assigned staff get omitted from the ticket request and none of it gets recorded - it becomes the customer talking to thin air.

Am I misunderstanding HESK's abilities?

[mkoch227]

I think only customers can respond via the email directly, but I'm not 100% sure (as I don't use email piping anymore due to receiving spam on a regular basis). Klemen would be able to provide more insight as to what the intended operation is for email piping.

[Klemen]

Correct, only customers are able to respond via email piping/pop3 fetching. The main issue on hand is: easy, reliable and secure (choose 2 of the three) staff authentication in this process and is currently not planned for HESK.

Anyway, please keep the topic about NuMods, I don't wish to steal it.

[Belshawv]

Got it - perfect! thank you for your reply

[bastiaan.c]

Question:
Please advise:
If I would upgrade from 1.4.1 to 1.6 immediately....Would that cause issues?
Should I rather update to 1.5 first?

Thanks

[mkoch227]

Question:
Please advise:
If I would upgrade from 1.4.1 to 1.6 immediately....Would that cause issues?
Should I rather update to 1.5 first?

Thanks

There should be no issues with going from 1.4.1 to 1.6 immediately when 1.6 is released. One of the changes I'm hoping to complete for 1.6 is a new approach to the upgrade process that will allow an upgrade from any version (that's running HESK 2.5.5) to the lastest NuMods version.

[bastiaan.c]

Ok, thanks Mike !
I Guess it can still wait since I already had most modifications done manually

Any date that we can expect 1.6? Just for my planning

[mkoch227]

The planned milestone completion date on the GitHub repo is December 15, 2014. Hopefully I can finish it by then / earlier, however I'm not making any guarantees

[Belshawv]

Quick question -

When a user submits a ticket, and a support staff replies via email, the system doesn't grab the users email address in the reply automatically.

Can you help?

Thank you.

[jones]

Hi Mike,

Can you make so that when you press the ip address under ticket to NuMods.
That it will open: http://whois.domaintools.com/xx.xxx.xxx.xxx, in a new tab?

Jones

[bastiaan.c]

Hi Jones,

I got this from Klemen,


Open /admin/admin_ticket.php, and find:

Code: Select all
<td><?php echo $ticket['ip']; ?></td>



Replace with:

Code: Select all
<td><a href="http://whois.domaintools.com/<?php echo $ticket['ip']; ?>" target="_blank"><?php echo $ticket['ip']; ?></a></td>

[jones]

Hi Bastiaan

I can't find the code that you describe:

The only code I can find that looks like is:
<div class="ticketEmail"><?php echo $hesklang ['ip']; ?>: <?Php echo '<a href = "http://whois.domaintools.com/'.$ticket['ip']. ' ">'. $ticket ['ip']. '</a> '; ?></div>