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Re: HESK e-mail piping public BETA (test version)

Posted: Thu Aug 25, 2011 5:31 pm
by jkstark
I was just playing with this, and came across the typical Outlook to Hesk issue - Outlook generates absolutely horrible HTML, and causes all sorts of problems.

I ended up having to add a mapping from a paragraph closing tag to a break to at least make the output readable...

On the other hand, have you considered using HTMLPurifier in the processing of the email message? Should be helpful in both the Outlook issue (I ran a sample message through it and got nice clean HTML) and in preventing some of the more common "bugs" from popping through...

Kris

Re: HESK e-mail piping public BETA (test version)

Posted: Fri Aug 26, 2011 10:47 am
by Klemen
Thanks for the feedback - I will look into HTMLPurifier, but as far as I can tell I will probably need to come up with a simpler way of cleaning Outlook code.