Cannot view tickets

[Scott]

Script URL: www.mainewebcreations.com/supportdesk/index.php
Version of script: .092
Version of PHP: 4.5
Hosting company: hostgator
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I have installed helpdesk, it all works great, except that it does not display the ticket if I type in a ticket number that has been submitted. How can I fix this?

[Klemen]

Hi,

This is probably a problem in your hesk_settings.inc.php file. Check your setting for $hesk_settings['hesk_url'] Make sure you REMOVE the trailing / from the URL. Example:

WRONG:
$hesk_settings['hesk_url']="http://www.mywebsite.com/hesk/";

OK:
$hesk_settings['hesk_url']="http://www.mywebsite.com/hesk";

Does this fix your problem?

Regards

[Klemen]

Oh and make sure you DON'T add /index.php to the above URL!

[Scott]

Yes, Thank you. This solved the problem. Program is awesome. Thank you.

Scott

[janssuhhh]

Hi,

I've got the same problem, but I double checked the url and it has NO trailing /

What could be the problem?

[Klemen]

Script URL:
Version of PHP:
Hosting company:

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