Closing for holidays, how to turn off reply function?

[Gifster]

Hi Guys

We are closing for a brief holiday and I wish to suspend the option of a customer reply to any open tickets. I can easily disable the whole helpdesk but that way our customers wont be able to view their tickets.

I just want to disable the ablity for people to submit new tickets or reply to tickets while we are closed.

Any help would be great as we close tommorrow!

[Klemen]

In ticket.php delete lines 160-170:

Code: Select all

<form method="POST" action="reply_ticket.php">
<p align="center"><?php echo $hesklang['message']; ?>: <font class="important">*</font><br>
<textarea name="message" rows="12" cols="60"></textarea></p>
<p align="center"><input type="hidden" name="orig_id" value="<?php echo $ticket['id']; ?>">
<input type="hidden" name="orig_name" value="<?php echo $ticket['name']; ?>">
<input type="hidden" name="orig_track" value="<?php echo $trackingID; ?>">
<input type="submit" value="<?php echo $hesklang['submit_reply']; ?>" class="button"></p>

</form>

And write something like "Replies not possible at the moment".