Shows ticket attachments on screen (without downloading them)

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ztank
Posts: 36
Joined: Thu Dec 19, 2024 3:59 pm

Shows ticket attachments on screen (without downloading them)

Post by ztank »

HESK 3.5.2
Hi, attachments to tickets are usually downloaded when clicked. That's good.
Would it be possible, for images for example, to be showed on screen without being actually downloaded.
In many cases I find it very useful and does not fill local drive.
Thanks.
Klemen
Site Admin
Posts: 10139
Joined: Fri Feb 11, 2005 4:04 pm

Re: Shows ticket attachments on screen (without downloading them)

Post by Klemen »

That's not currently available; for security reasons, Hesk forces downloads on all files. For example, attackers can hide PHP and other code within valid image files.

I believe there was a modification posted on the forums in the past that showed images instead of downloaded them, but can't seem to find it.
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ztank
Posts: 36
Joined: Thu Dec 19, 2024 3:59 pm

Re: Shows ticket attachments on screen (without downloading them)

Post by ztank »

Thanks for sharing the link @cwyenberg.
@klemen, is there any security realm where this feature could become actually part of the HESK platform?
Thanks.
Klemen
Site Admin
Posts: 10139
Joined: Fri Feb 11, 2005 4:04 pm

Re: Shows ticket attachments on screen (without downloading them)

Post by Klemen »

Could happen, at least as a setting.
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