Unfortunately, there is no built-in way to do that.
It may be possible do it by modifying the source code. I didn't test this and don't have time to do it properly, but perhaps this will work:
-----------------------------------------------------------
If you use
OAuth:
1. backup existing Hesk files
2. open file /inc/mail/imap/
OAuthIMAP.php in a powerful text editor, such as the free
Notepad++
3. find all UPPERCASE instances of
4. change it to your mailbox name, for example
5. save, upload to the server and test
-----------------------------------------------------------
If you use
Basic authentication:
1. backup existing Hesk files
2. open file /inc/mail/imap/
HeskIMAP.php in a powerful text editor, such as the free
Notepad++
3. find this code
Code: Select all
imap_timeout(IMAP_OPENTIMEOUT, $this->connectTimeout);
4. just above that code, add this (change HESKBOX to your mailbox name):
5. save, upload to the server and test
-----------------------------------------------------------
If the above makes no sense or doesn't work, you will likely need to hire a PHP developer for help.