When replying on ticket page just blank

[zippa1204]

Hi,

After battling to get Office365 exchange to work, I now seem to have an issue when posting on tickets.

The pages were working fine before email activation - not sure if it has any correlation.

Any suggestions I could try to resolve?

Gert

[Klemen]

Try turning on Debug mode in Hesk Admin panel > Settings > Help desk > look under "Features", then save changes.

Do you get any error messages now?

Also, check for any error_log files inside your server's Hesk folder or Hesk's admin folder.

If no error messages, the phpinfo file might be helpful (find it here).

[zippa1204]

Hi,

I am not getting any error messages logged at all.

phpinfo.php does not yield any errors as well.

Gert

[Klemen]

Then it's most likely a missing PHP extension, see my reply here:
viewtopic.php?t=7505

[zippa1204]

Hi Klemen,

That hit the spot - all resolved now. Thank you so much.

Last question: When purchasing the software, do I get an invoice?

Regards,

Gert

[Klemen]

Hi Gert,

Glad to hear that worked.

Of course, an invoice is issued for all purchases. The best way to do it is online via a credit card; this way you can enter your VAT ID into the order form (click "Show more input fields" and "Add VAT ID" on the order form under "Billing Information") and have a correct VAT invoice issued automatically.