Hesk Ticket mark as "new" multiple hesk tickets

[mytusx]

Version of script: 2.8.4

I have a problem, I use the Hesk Tickets system, and the system has the option to mark several tickets as "solved", but I would like to do the opposite and mark several tickets as "new". Does anyone know how I could do it?

I tried to change a code in ticket_list.inc.php in the /inc folder <option value="close"><?php echo $hesklang['close_selected']; ?></option> what should I do?

[Klemen]

That would require more code modifications that just changing the drop-down options. You may want to seek help of a PHP developer, for example by posting a project to sites like upwork.com or freelancer.com

[mytusx]

Is there any way I can change this function? Rather than creating a new one?
I don't use the bulk close ticket function. I noticed that when using this function, it saves in the database as status "3". Is there any way I can just change to save with status "0"? What part of the code do I change this save?

[Klemen]

If you know how to code PHP then you can dive into the code, analyze and modify it.

If not, you will need help from a PHP developer.

[mytusx]

But isn't the purpose of this forum to help people with these changes?
I understand the existence of this forum for denying help in this way.
It's the first time I've seen a forum where there's no real help. You as a developer could support and at least tell you where to change this information to help users of your program.
disappointed

[Klemen]

The purpose of the forum is to support users troubleshooting Hesk-related issues, not to provide free coding services for custom code modifications.