automatic creation of applications from mail does not work

[irbis36]

Good afternoon!
Installed HESK 3.2.5, PHP version 7.4.3 (MySQLi)
Automatic creation of tickets via email does not work. The following items are configured and tested in the settings:
-Send using: SMTP Server
-Email piping: enable
-Receiving by POP3: enable
The smtp and pop3 tests pass successfully.
Then, according to the instructions on the link: https://www.hesk.com/knowledgebase/?article=65#:
Made hesk_pop3.php executable, then added the task to cron: */1 * * * * /home/user/hesk325/inc/mail/hesk_pop3.php >/dev/null 2>&1 created even without >/dev/null 2 >&1 nothing happens.
When manually running the /home/user/hesk325/inc/mail/hesk_pop3.php file, an error occurs:
[HESK] POP3 FETCHING IS DISABLED IN SETTINGS.
But with all this, if I go to the site: http://192.168.16.19/hesk/inc/mail/hesk ... u42h7n0nn_ I immediately receive all letters in tickets.
If you run /home/user/hesk325/inc/mail/hesk_pipe.php then the error is: [HESK] EMAIL PIPING IS DISABLED IN SETTINGS. Although in the settings -E-mail piping: enable.

[Klemen]

You probably are using the wrong copy of your files (you have multiple Hesk folders)?

In URL your folder is "hesk" but in Cron your folder is "hesk325"

Double-check that.

[irbis36]

Good afternoon!
Thanks, fixed the path, did not notice the error.
Problem solved.

[irbis36]

Good afternoon!
Please tell me another moment, I created three categories, is it possible to do something so that each category has its own responsible person? It’s just that I can’t find the person responsible for the category, and the applications go to three people randomly, depending on the number of applications he has.

[Klemen]

At the moment Hesk will assign a ticket to anyone who has access to the ticket category.

What you could do is to create users with access to one category only, and disable auto-assign for users who have access to all categories (like administrators).

Version 3.3.0 will make this easier as we have modified the assign functionality.