Make sure PHP has permission to write to file hesk_settings.inc.php

Helpdesk for my helpdesk software

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tabkad12
Posts: 3
Joined: Sat Feb 27, 2021 9:33 am

Make sure PHP has permission to write to file hesk_settings.inc.php

Post by tabkad12 »

Script URL: shriwardhan.bigstorez.com
Version of script: 3.1.2
Hosting company: AWS EC2 instance with Centos 8
URL of phpinfo.php: shriwardhan.bigstorez.com/testinfo.php
URL of session_test.php: shriwardhan.bigstorez.com/session_test.php
What terms did you try when SEARCHING for a solution: Inslaation error

Write your message below:

The hesk_setting.. file has permission of 777, also the attachment folder has 777. Both the file and folder has nginx as the user and group.

Any help in this regard will be really appreciated.

https://prnt.sc/108akdh <-- Error Message while installing

https://prnt.sc/108ai1i <-- Files and Folders Rights

https://prnt.sc/108aml6 <-- Session Test
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Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Make sure PHP has permission to write to file hesk_settings.inc.php

Post by Klemen »

You will need to check what user your PHP runs under and change the Hesk folder owner to that user (sudo chown).

Talk to a server administrator if unsure how to.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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tabkad12
Posts: 3
Joined: Sat Feb 27, 2021 9:33 am

Re: Make sure PHP has permission to write to file hesk_settings.inc.php

Post by tabkad12 »

Permissions issue on Installation --> This post has solved my issue....thanks
tabkad12 wrote: Sat Feb 27, 2021 9:38 am Script URL: shriwardhan.bigstorez.com
Version of script: 3.1.2
Hosting company: AWS EC2 instance with Centos 8
URL of phpinfo.php: shriwardhan.bigstorez.com/testinfo.php
URL of session_test.php: shriwardhan.bigstorez.com/session_test.php
What terms did you try when SEARCHING for a solution: Inslaation error

Write your message below:

The hesk_setting.. file has permission of 777, also the attachment folder has 777. Both the file and folder has nginx as the user and group.

Any help in this regard will be really appreciated.

https://prnt.sc/108akdh <-- Error Message while installing

https://prnt.sc/108ai1i <-- Files and Folders Rights

https://prnt.sc/108aml6 <-- Session Test
Top
tabkad12
Posts: 3
Joined: Sat Feb 27, 2021 9:33 am

Re: Make sure PHP has permission to write to file hesk_settings.inc.php

Post by tabkad12 »

viewtopic.php?t=6345
tabkad12 wrote: Sat Feb 27, 2021 9:38 am Script URL: shriwardhan.bigstorez.com
Version of script: 3.1.2
Hosting company: AWS EC2 instance with Centos 8
URL of phpinfo.php: shriwardhan.bigstorez.com/testinfo.php
URL of session_test.php: shriwardhan.bigstorez.com/session_test.php
What terms did you try when SEARCHING for a solution: Inslaation error

Write your message below:

The hesk_setting.. file has permission of 777, also the attachment folder has 777. Both the file and folder has nginx as the user and group.

Any help in this regard will be really appreciated.

https://prnt.sc/108akdh <-- Error Message while installing

https://prnt.sc/108ai1i <-- Files and Folders Rights

https://prnt.sc/108aml6 <-- Session Test
Top
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