Can't save hesk settings

Forum dedicated to Mods for HESK created by Mike Koch

Moderator: mkoch227

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esmith
Posts: 20
Joined: Mon Oct 17, 2016 3:29 pm

Can't save hesk settings

Post by esmith »

Script URL:
Mods for HESK version: 3.1.1
HESK version: 2.7.3
Hosting company: SBSU
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
server error on save setting, can't save settings on update, can't save settings.
Write your message below:

After updating to Hesk 2.7.3 and HFM 3.1.1 . Saving setting no longer work. I had to revert back to 2.7.2 with the older interface to get it to work again. I just get an http 500 server error when trying on 2.7.3
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Can't save hesk settings

Post by mkoch227 »

I can't really help you unless you provide some sort of logs. Was an "error_log" file created on your server in the root of your helpdesk folder (or possibly in the /admin folder)? If so, provide the contents as that will most likely contain the error that occurred.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
esmith
Posts: 20
Joined: Mon Oct 17, 2016 3:29 pm

Re: Can't save hesk settings

Post by esmith »

It looks like with the updates not all the new tables were created and/or updated. I had to do a fresh install and import my old database tables where applicable.
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