[SOLVED ]Problem with automatic ticket

[caygri]

Hello,

I install successfully Helsk and I try to configure pipeing.
If i understand well to knowledge base, I woul create a ticket when i receive an email.

I activate piping, configure fetching but not work.

What missing?

[Klemen]

Both email piping and POP3/IMAP fetching also need something setup on your server, they cannot be configured inside HESK only.

Email piping needs your server configured to deliver emails to a PHP script:
https://www.hesk.com/knowledgebase/index.php?article=58

POP3/IMAP fetching require a Cron job to be setup on the server:
https://www.hesk.com/knowledgebase/index.php?article=65

Again, this cannot be done in HESK, this is something that needs to be setup on the server. How? It depends on your server and this is not something I know or help with.

[caygri]

Thank you Klemen...

I setup the cron job, I use plesk, how can I set every 5 minutes?

I found on google a tutorial but tell me it's too much old.

Another question, when client send me a ticket, can also automatic signup and autogenerate password?

[Klemen]

The cron setup for every 5 minutes is:
*/5 * * * *

Please use Google to search for information about Cron and Plesk, I cannot support that here.

No, Hesk doesn't use client logins (was designed not to), so there is no way to auto sign them up.

[caygri]

Thank you so much!

last question I promise.

is there a way to include ticket form in another page?

[Klemen]

You are welcome to post Hesk-related questions, please just use search first and for questions not directly related to Hesk use Google for example.

Unfortunately including a ticket form on another page is currently not possible, because Hesk form relies on session data and internal functions.

Maybe you can create a custom form, have it send to an email address (hesk@example.com) then pipe/fetch the emails?

[caygri]

thank you for advice..

maybe it's an idea for feature

thank you so much