Duplicate tickets/few questions

[daddy-cool]

Hello community,

i have a few questions.

Is it possible, to duplicate tickets in Hesk? I mean that you can give the ticket to for example two supportes, that both worked on the case. Or to assign one ticket to two users?

The next thing is, that if a new ticket is created, it should not log the external, but the internal IP address. Is there any way, maybe by modifing the PHP code?

At last I would like to know if it's possible to make the required fields non required when you give up a ticket by your self over the admin interface and set the arranger to that, who creates a ticket for him self?

Thank you very much, and sorry for my bad english, am german

Greets Daddy

[Klemen]

Hi,

#1 No, there is currently no way to duplicate a ticket or to assign a more than one member to it. I am thinking of adding this in the future, most likely in the way to have 1 owner (assigned to) and several other people being able to participate.

#2 I guess this is on an intranet? It all depends on how (if) the local IP is passed to the server, perhaps in the HTTP_CLIENT_IP or HTTP_X_FORWARDED_FOR variable?

If that's the case you could try changing $_SERVER['REMOTE_ADDR'] to for example $_SERVER['HTTP_X_FORWARDED_FOR'] in inc/posting_functions.inc.php

#3 All custom fields are already non-required in the admin panel, others (like name, email, ...) are needed for normal operation.