New ticket with predefined values from another form

[siomosp]

Script URL: http://www.stickit.gr/HelpDesk/index.php?a=add
Version of script: Latest
Hosting company: Dedicated
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
new ticket from link
Write your message below:
Hello ,
i have a simple "ask a question" form at my site
User inputs his name, mail , subject .
I would like to create a new Hesk ticket using , with those fields auto completed with the values of the "ask a question" form.
Can it be done with $_GET ?
If yes ,an example?
If not , any ideas how to achieve it?
Thanks a lot
Panagiotis

[Klemen]

It is possible, here's an article explaining how:
http://www.hesk.com/knowledgebase/knowl ... article=83

[siomosp]

Hi Klemen , thanks a lot for the reply!
Based at article examples , it is simple and it is working fine when adding new ticket as customer
http://www.stickit.gr/HelpDesk/index.ph ... %40doe.com

For "expanding the article examples" it is working for adding new ticket as admin also
(The goal is to create a ticket but not send a mail to customer since he already made the first request via "ask a question" form)
http://www.stickit.gr/HelpDesk/admin/ne ... %40doe.com

Thanks a lot!

Panagiotis

[siomosp]

Hi Klemen
An update
The custom fields are passed when creating a new ticket
http://www.stickit.gr/HelpDesk/index.ph ... =something

But not passed when creating a new admin ticket

http://www.stickit.gr/HelpDesk/admin/ne ... =something

Maybe you can take a look ?

Thanks again!

[Klemen]

Works with original HESK:
http://www.hesk.com/demo/admin/new_tick ... es+it+does

Maybe a "Mods for HESK" issue?

[siomosp]

It works at standard fields , but not at custom fields , eg custom4.
Maybe you can give it a try at your installation
( Your link is not passing custom fields data)
Of course maybe it is a Hesk mods issue

[mkoch227]

It's a Mods for HESK issue. The query string parameters works fine on "vanilla" HESK, but not in Mods for HESK.

[siomosp]

Thanks a lot!