Install / Update - Error

Forum dedicated to Mods for HESK created by Mike Koch

Moderator: mkoch227

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jones
Posts: 75
Joined: Sat Jul 20, 2013 6:41 pm

Install / Update - Error

Post by jones »

Hi Mike,

I just tried to install Mods For Hesk 2.3.1
It stops at "Installing / Updating Mods for Hesk"

It has been like this for 1 hour .. And that does not happen anymore. Have tried twice to refresh the page.
But it do not change anything.

See picture: https://www.dropbox.com/s/he4uta3mxpsjt ... e.bmp?dl=0
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Install / Update - Error

Post by mkoch227 »

Open Chrome's developer console using F12 and see if there are any errors listed.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
jones
Posts: 75
Joined: Sat Jul 20, 2013 6:41 pm

Re: Install / Update - Error

Post by jones »

Hi Mike,

Thanks for reply. Is it that you think?
See the picture here: https://www.dropbox.com/s/k8vhy3ghpx42n ... e.bmp?dl=0

By the way the button: "Uninstall Mods for Hesk" does not work.
There is no link to the button
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Install / Update - Error

Post by mkoch227 »

Ok it looks like jQuery isn't loading properly for some reason. Try redownloading jQuery from https://raw.githubusercontent.com/mkoch ... 0.2.min.js (right-click and select "Save link as...") and place it in your installation's /js folder (overwrite the one that already exists) and try again. This file hasn't been changed since Mods for HESK was initially released, so it should work.

And the uninstall button also depends on jQuery, which explains why it isn't working properly.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
jones
Posts: 75
Joined: Sat Jul 20, 2013 6:41 pm

Re: Install / Update - Error

Post by jones »

Hi Mike,

Thanks, it helped with the installation.
But the "Uninstall Mods for Hesk" works still do not.

I now have a new problem. But the look.
See the picture here: https://www.dropbox.com/s/lywr5vhsq35pd2l/view.bmp?dl=0

The picture here is chorme-console:https://www.dropbox.com/s/oekw4d3qzenae ... w.bmp?dl=0
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Install / Update - Error

Post by mkoch227 »

It looks like both Bootstrap and Leaflet are doing strange thing. I'm about to release 2.3.2 in a couple minutes that fixes some Leaflet stuff, so run the upgrade and see how it looks.

Out of curiosity, how are you uploading your files? (i.e. FTP via binary, FTP via ASCII, HTTP, etc).
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
jones
Posts: 75
Joined: Sat Jul 20, 2013 6:41 pm

Re: Install / Update - Error

Post by jones »

I wait for the update :-)

FTP - FileZilla
Have used it in many years.
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Install / Update - Error

Post by mkoch227 »

The update is out now, so try it and see how it goes.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
jones
Posts: 75
Joined: Sat Jul 20, 2013 6:41 pm

Re: Install / Update - Error

Post by jones »

Thanks Mike,
Everything works now :-)
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Install / Update - Error

Post by mkoch227 »

Woo-hoo! :D Glad to hear that.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
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