Customization of Tracking ID

[jeetusaini85]

Hi,

I need some basic knowledge on how can i generate tracking id using custom field.

For example:

hesk generates the tracking id like: H7X-VL8-X5JM (combination of letters and numbers).

What i want is - can we set tracking id like: "First three letter of Category-First three letter of custom field 1- current date time as (DDMMYY HH:MM:SS)

Is this possible?

[Klemen]

You would need to completely customize the hesk_createID function (inc/commoninc.php) and possibly also trackid column structure of the hesk_tickets MySQL table.

This is something you will probably need to hire a PHP developer for, not something you can expect from this support forum. If you go this way keep in mind that any customizations may interfere with future HESK updates and that the tracking ID needs to be random enough to avoid duplicates and hard to guess to make sure users cannot guess and read other people's tickets.