Mods for HESK 2.0.0 BETA 2 (Test Version)

[mkoch227]

Mods for HESK 2.0.0 BETA 2 is NOT compatible with HESK 2.6.1!

I am pleased to announce that Mods for HESK v2.0.0 BETA 2 has been officially released, available at http://mods-for-hesk.mkochcs.com

This is a TEST version of Mods for HESK, and should not be installed in a production environment! Use at your own risk.

Mods for HESK 2.0.0 is NOT compatible with HESK 2.5.5!

How you can help
Install HESK 2.6.0 beta 1 into a test directory. Then, download Mods for HESK 2.0.0 beta and follow the same install procedure as with previous versions of Mods for HESK. Then test all of HESK 2.6.0's features, as well as Mods for HESK 2.0.0 features and report back any problems, or if everything worked.

I found a bug!
Part of me wants to say "woo-hoo!", but a part of me is going "dang". Anyway, first check to see if the bug you found is listed under "Known Issues" below. If it is, don't worry about reporting it. Otherwise, post a response to this thread describing step-by-step how to reproduce the issue, and I'll take a look at it. You can also open a GitHub issue if you'd like.

New features and bugfixes:

• CRITICAL: Fixed an XSS exploit in the "Create New Ticket for Same Contact" button
• BUGFIX: Fixed an issue where the page would stop loading for the customer when the date custom field was being used.
• BUGFIX: Fixed an issue where some HTML ID values for custom fields were invalid, causing the Select/Deselect all buttons to break on multiselect custom fields.
• BUGFIX: Fixed an issue for some users that were missing the `statuses` key on the `tickets` table
• BUGFIX: Updated files that were not following the new status logic
• BUGFIX: New tickets honor the "new default ticket status" option
• Mods for HESK is now compatible with HESK 2.6.0, and incompatible with HESK 2.5.5
• Ability to view images attached to tickets without having to download
• Staff now has the option for changing a customer's language, allowing for accurately localized emails
• Support for HTML email templates
• Support for a new "email" custom field. This field will allow email addresses to be added to the Cc / Bcc field when sending emails.
• Support for the "theme-color" meta tag
• The installation user experience has been overhauled
• Support for Mailgun API
• FontAwesome has been updated to v4.3.0
• Bootstrap has been updated to v3.3.2

[lupolo]

That fixed my problem! Only the upgrade page didn't work for me, see pictures:

http://www.ace-europe.nl/helpdesk/image/upgrade.png


http://www.ace-europe.nl/helpdesk/image/upgrade1.png

[lupolo]

The HTML email I received is both txt en html, also it pasted the html code into the email, see the copy paste email:

Code: Select all

--1ff4ca4b4745f5f545379bd029c2155aec1c8b0a
Content-Type: text/plain; charset=UTF-8

Beste 123,

Graag stellen wij u op de hoogte dat uw incident/verzoek via Ticket registratie is aangemeld. 
Uw ticket heeft nr. TSL-E5A-Q6EP. We vragen u of u deze bij de hand wil houden voor eventuele vragen. 

We zullen uw aanvraag spoedig in behandeling nemen.


U heeft voor het volgende een ticket aangemaakt:
http://www.ace-europe.nl/helpdesk/ticket.php?track=TSL-E5A-Q6EP&Refresh=17042


U ontvangt automatisch een bericht als u een reactie heeft ontvangen.

Met vriendelijke groet,

ACE Support Team
ACE Carwash Systems BV

---> LET OP!!
Houdt u er rekening mee dat de uitvoer van de werkzaamheden kosten met zich mee kunnen brengen.
Software isseus buiten het Helpdesk-contract worden per half uur verrekend.

---
Uw kunt direct op deze mail reageren door te beantwoorden.

--1ff4ca4b4745f5f545379bd029c2155aec1c8b0a
Content-Type: text/html; charset=UTF-8

<p>Dear 123,</p>
<p>Your support ticket "123" has been submitted.</p> <p>We reply to all tickets as soon as possible, within 24 to 48 hours. If we expect your ticket will take additional time, we will update you by sending you an email.</p> <p>Ticket tracking ID: TSL-E5A-Q6EP</p> <p>You can view the status of your ticket here:
http://www.ace-europe.nl/helpdesk/ticket.php?track=TSL-E5A-Q6EP&Refresh=85874</p>
<p>You will receive an email notification when our staff replies to your ticket.</p> <p>Sincerely,</p> ACE Carwash Systems BV <br> http://www.ace-europe.nl

--1ff4ca4b4745f5f545379bd029c2155aec1c8b0a--

[mkoch227]

That fixed my problem! Only the upgrade page didn't work for me, see pictures:

http://www.ace-europe.nl/helpdesk/image/upgrade.png


http://www.ace-europe.nl/helpdesk/image/upgrade1.png

There are no upgrade paths across the betas, nor will there be an upgrade path from 2.0.0 beta to 2.0.0 stable. Anyways, as of right now, there are no changes to the database between beta 1 to beta 2, so running an upgrade isn't necessary.

The HTML email I received is both txt en html, also it pasted the html code into the email, see the copy paste email:

This is intentional. This way, if your customer's email client cannot read HTML-formatted emails, their email client will fallback to the plain text template (otherwise they would be seeing all of the HTML markup, which wouldn't look too good on their end )

[lupolo]

That fixed my problem! Only the upgrade page didn't work for me, see pictures:

http://www.ace-europe.nl/helpdesk/image/upgrade.png


http://www.ace-europe.nl/helpdesk/image/upgrade1.png

There are no upgrade paths across the betas, nor will there be an upgrade path from 2.0.0 beta to 2.0.0 stable. Anyways, as of right now, there are no changes to the database between beta 1 to beta 2, so running an upgrade isn't necessary.

The HTML email I received is both txt en html, also it pasted the html code into the email, see the copy paste email:

This is intentional. This way, if your customer's email client cannot read HTML-formatted emails, their email client will fallback to the plain text template (otherwise they would be seeing all of the HTML markup, which wouldn't look too good on their end )

But the layout is also not that need, see picture.

[lupolo]

Found another issue, see also forum message:

viewtopic.php?f=13&t=5191&p=22717#p22717

[stijnvan]

hesk version 2.6
mods for hesk 2.0.0 B2

I can't save my profile settings.

After saving, all the values becomes back to standard values.

[lupolo]

Also another I think:

If i want to change user settings from the admin account, i cannot push the edit button. It looks like that the page is constantly refreshing.

[mkoch227]

But the layout is also not that need, see picture.

I just ran a test from beta 1 to beta 2, and the update page looks fine to me:



Make sure that you properly uploaded the files and try clearing your cache.

Also another I think:

If i want to change user settings from the admin account, i cannot push the edit button. It looks like that the page is constantly refreshing.

I'm not able to reproduce this issue on my test instance. If you'd like, feel free to PM me credentials to your test instance so I can see what happens when I try it on your instance.

hesk version 2.6
mods for hesk 2.0.0 B2

I can't save my profile settings.

After saving, all the values becomes back to standard values.

Yes, I can reproduce this issue. By the way, Mods for HESK isn't compatible (yet) with the stable release of HESK 2.6.0, so some things may act a little strange.

Found another issue, see also forum message:

viewtopic.php?f=13&t=5191&p=22717#p22717

I believe this is the same issue that stijnvan reported above.

[lupolo]

OK,

I ment The email layout.

Will create a capture

[mkoch227]

OK,

I ment The email layout.

Will create a capture

I'm just about ready to release 2.0.0 for production use; however I'd like to get your issue with HTML emails fixed. If you can forward one of your HTML-formatted emails to mkoch227 [at] gmail [dot] com, it will help with debugging the issue. Also include your plain text and html template files for the email as well so I can test the templates locally.

[stijnvan]

hello,

is there a %%SIGNATURE%% tag for the emails?

because when pop3 fetching, no signature has been added to the auto reply mail.

when replying a ticket with attach signature option checked, also no signature is in the sended email but only in the message list of a ticket.

btw: thx for reply for no saving profile problem

[mkoch227]

hello,

is there a %%SIGNATURE%% tag for the emails?

As far as I know, HESK does not have a %%SIGNATURE%% tag (Mods for HESK does not, either). Most email templates end in:

Code: Select all

Sincerely,

%%SITE_TITLE%%
%%SITE_URL%%

Where SITE_TITLE is the name of your help desk and SITE_URL is the URL for the helpdesk.

By the way: I fixed up the profile settings issue and should be released as soon as I receive more info from lupolo's HTML email issue. (If you're anxious you can click "download zip" at https://github.com/mkoch227/Mods-for-HESK to download the latest changes I made)

[stijnvan]

hello,

is there a %%SIGNATURE%% tag for the emails?

As far as I know, HESK does not have a %%SIGNATURE%% tag (Mods for HESK does not, either). Most email templates end in:

Code: Select all

Sincerely,

%%SITE_TITLE%%
%%SITE_URL%%

Where SITE_TITLE is the name of your help desk and SITE_URL is the URL for the helpdesk.

By the way: I fixed up the profile settings issue and should be released as soon as I receive more info from lupolo's HTML email issue. (If you're anxious you can click "download zip" at https://github.com/mkoch227/Mods-for-HESK to download the latest changes I made)

Thx!
I already downloaded the zip

Concercing the signature, should the signature not been added to the message, this worked couple of days ago, but when upgrading to 2.6, it doesn't anymore

[mkoch227]

I don't recall HESK ever adding a user's signature into an email directly; however I'm not 100% sure. I noticed you created a topic in the regular support forum for Hesk, so I'd just wait to hear back from Klemen about it.