Close Ticket sets it back to New

[SimonA]

HESK version: 2.5.5 - HESK is up to date
Mods for HESK Version: 1.7.0
PHP version: 5.2.17 (MySQLi)
MySQL version: 5.0.51a-community

Hi Mike,

I'm not sure if this is a bug or a setting that I've got misconfigured.

When we tick the checkboxes or click the button for 'Close ticket' the status become reset to 'New'.

The only way to mark a ticket as resolved we have to open each ticket and set the status to 'Resolved'

Apart from that everything seems to behave as expected.

How can we close a ticket and it mark as 'Resolved'?

Cheers

Simon

[mkoch227]

If you look at the statuses setting screen, what is selected for "When a staff member clicks the 'Close ticket' link, change the status to"?