Show ticket´s category in admin page

Helpdesk for my helpdesk software

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jessar94
Posts: 76
Joined: Sun Mar 16, 2014 7:54 pm

Show ticket´s category in admin page

Post by jessar94 »

When i see a ticket i see a list of this: https://www.dropbox.com/s/3t9owse1tmqa287/hesk.PNG


i will displaying which category my customer has selected in the list.

it is possible to fix that?
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Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Show ticket´s category in admin page

Post by Klemen »

This feature will be included in HESK 2.6.0 (beta will be released this month, final version in Jan/Feb 2015).
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alcazar
Posts: 81
Joined: Mon May 27, 2013 6:36 pm

Re: Show ticket´s category in admin page

Post by alcazar »

Sorry for interruption, but isn't this already possible with "group by" under "more options"?
Then tickets are shown in their categories.
Alcazar
(nach Diktat spazierengegangen)
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Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Show ticket´s category in admin page

Post by Klemen »

Yes, it can be grouped by, but not displayed in the table itself (unless source code is modified).
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
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