Email blacklisted by hesk or other email rejection problem

[grandfso]

Script URL:
Version of script: 2.5.3 - this is the version I'm using from the beginning and it was all working fine. No version change.
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: blacklist

Write your message below:

Hi,
I have a problem - i've been sucessfully running hesk for couple of months now.

Any mail that is sent to hesk@grand.com is picked up by /inc/mail/hesk_pop3.php

Like 2 weeks ago, HESK stopped aggregating ANY emails from 1 certain address (auto@grand.com - this address is used by my contact form and sends email to hesk@grand.com when the contact form is submitted).
Cron checks for new messages evey 5 minutes, so I have the chance to manually login to the mailbox hesk@grand.com and can confirm that the mail sent from auto@grand.com is delivered to hesk@grand.com. Then after the hesk_pop3.php is run, ALL emails are downloaded (and removed) to HESK except for the ones sent from auto@grand.com

I didn't remember making any changes to the system from like 2 months and up until 2 weeks ago all was fine. I also have mail loop detection disabled.

I'd really appreciate help with this.


disclaimer: those emails and domains are dummy and are not real, however they picture the system i'm using

[Klemen]

Try this:

- enable Debug mode in HESK settings
- empty your mailbox
- send a test email to hesk@grand.com
- manually open hesk_pop3.php in your browser (domain.com/hesk/inc/mail/hesk_pop3.php)
- see what the debug text shows

[grandfso]

Hi Klemen, this is the debug output

Code: Select all

#!/usr/bin/php -q
Connected to the POP3 server "xxxxx".
User "grand" logged in.
There are 1 messages in the mail box with a total of 496 bytes.
Parsing message 1 of 1.
Ticket NOT inserted - may be duplicate, blocked or an error.


Disconnected from the POP3 server "xxxxx".

What option is responsible for filtering duplicates ?

many thanks!

[Klemen]

It can be one of 4 things: missing email address, missing message, returned email detected or email loop detected.

Try this:
1. backup existing inc/pipe_functions.inc.php file
2. upload this file: http://www.hesk.com/extras/pipe_debug.zip
3. repeat the previous test
4. restore original pipe_functions file

What does the error message say now?


P.s.: to not block duplicates set "Max Hits" to 0 in Admin settings > Email tab > Email loops (not recommended though).

[grandfso]

Hi Klemen, the error message I get is still the same error + NO MESSAGE error

Code: Select all

Connected to the POP3 server "xxxxx".
User "grand" logged in.
There are 1 messages in the mail box with a total of 547 bytes.
Parsing message 1 of 1.

NO MESSAGE
Ticket NOT inserted - may be duplicate, blocked or an error.


Disconnected from the POP3 server "xxxxx".

When doing aboce tests MAX HITS was already set to 0. I now changed this to another value but when re-tested I got again the message:

Code: Select all

NO MESSAGE
Ticket NOT inserted - may be duplicate, blocked or an error.

any clues?

[Klemen]

Does your email have a message (emails with no messages are rejected)?

[grandfso]

Klemen, you are right - this was the case. My email transport script was broken nothing wrong with HESK... sorry for ever doubting in hesk

thank you for your help with troubleshooting this one... Cheers!

[Klemen]

Glad to be helpful and no, even HESK is not almighty and can have bugs