Auto assigning tickets

[loupo]

Hi klemen,
I want the auto assign ticket, in the bottom of admin/new_ticket.php, as default value.
Also in admin main how can i change the lastreplier field to OWNER?
I need to see who is the owner of the ticket.
How can i do that please?

Thanks in advance
Nikos

[alcazar]

As for the owner, try this -> viewtopic.php?f=14&t=4571&start=15#p20977 ...

[loupo]

Thanks alcazar did your mod already.
Can anyone help for autoassign???

[Klemen]

Try changing

Code: Select all

$owner = isset($_SESSION['as_owner']) ? intval($_SESSION['as_owner']) : 0;

to

Code: Select all

$owner = isset($_SESSION['as_owner']) ? intval($_SESSION['as_owner']) : -2;

and

Code: Select all

<option value="-2">

to

Code: Select all

<option value="-2" selected="selected">

[loupo]

Already tried the same myself klemen but is not working....

[Klemen]

Works when I test it.

Try closing all browser windows.

[loupo]

Thanks for trying klemen but its not working...

[Klemen]

What version of HESK are you running?

[loupo]

2.5.5

[loupo]

Can anyone help with this???
Even that auto assign is pre-selected now, the new ticket created as unassigned

[Klemen]

I just tried it again and it works fine for me.

All you need to do is change

Code: Select all

echo '<option value="-2"> > ' . $hesklang['aass'] . ' < </option>';

to

Code: Select all

echo '<option value="-2" selected="selected"> > ' . $hesklang['aass'] . ' < </option>';

[loupo]

Tried again klemen but the new ticket created as unassigned. Auto assigned is enabled.
Have to select unassign first and then auto assign to work. Without the modification (where unassigned is selected by default) if i manualy select auto assign ticket, is working.

Can anyone else try it? Have to enable something special in my php?

Something is wrong....

[bhhjor]

Hi,

I had a similar issue and made the changes as per Klems note today. I had recently upgraded to 255 and only noticed when a user asked about a call and realised that they were not auto-assigning.

I came across this post and followed the instructions as suggested. Working fine for me. Not sure where the problem lies but I've a got a standard setup on version 255. There has been no change (except for site specific items).

Not sure if it helps

Regards