About Hesk Notification Email on Resolved Status

Helpdesk for my helpdesk software

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raimund24
Posts: 1
Joined: Fri Sep 05, 2014 7:11 am

About Hesk Notification Email on Resolved Status

Post by raimund24 »

Why is it that the email notification for "Your Support Request Has Been Solved And Your Ticket Is Now Closed" is gone in version 2.5.5 how to fix this and place it back in the updated version because i like this functionality. Please help me how to add it like version 2.4.2 resolved ticket email notification.
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Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: About Hesk Notification Email on Resolved Status

Post by Klemen »

This was never a feature of HESK, it must be something you coded yourself (or someone did it for you)?
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peopleinside_it
Posts: 60
Joined: Mon Jun 17, 2013 4:56 pm

Re: About Hesk Notification Email on Resolved Status

Post by peopleinside_it »

I think e-mail notification for solved ticket is in to do list and this will be great. Also in auto closure ticket. :-)
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