Removing Timer

Helpdesk for my helpdesk software

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techno
Posts: 2
Joined: Fri Apr 11, 2014 7:48 pm

Removing Timer

Post by techno »

Script URL: 2.5.3
Version of script:
Hosting company: Not yet live
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: removing timer , timer removal

Write your message below:

Still trying things out on a non-productive server and if we go with hesk we will want to pay for licence.

We also want to remove timer as we won't need it.

Have changed several things in text.php file and got things looking good for our purposes, so the only thing we are hesitating about is the removal of the timer display.

I'm assuming this can be removed from display by commenting out some lines in one or more of the .php files. Not expecting you to provide step by step help (fantastic though if you do!) but can you point us in the right direction of file where we can comment out the php to remove the timer :D .

Thanks.
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Removing Timer

Post by Klemen »

You will need to remove (comment) proper lines in admin/admin_ticket.php, for example lines starting from

Code: Select all

	<tr>
	<td valign="top"><?php echo $hesklang['ts']; ?>:</td>
to the closing

Code: Select all

</tr>
and the entire <div> that displays the counter in the reply form (lines 1388-1350)

You should also remove lines that contain $hesklang['ts'] or 'worked' from reports.php file.
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techno
Posts: 2
Joined: Fri Apr 11, 2014 7:48 pm

Re: Removing Timer

Post by techno »

Thank you. Much appreciated. That was exactly what I wanted.

Thanks for your response :)
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