Not assign ticket to Administrator

[karlosti]

Hi!
I have 2 categories and 2 users, and i have got assign each category for each user.

CATEGORIA1 ----------- USER1
CATEGORIA2 ----------- USER2

All categorys have mark the option to auto asign ticket. My problem is with the administrator user, because the system assign a ticket to administrator and i do not like it.
I look for a option to unassign categories to administrator or to disable the autoasign to the administrator, but i do not found this option.

Anybody can help me??

Excuse me for my bad english

[Klemen]

You can select which users have auto-assign turned on or off on the "Users" page.

In the list of users at the right side there is an icon (flash), click it to turn this on/off for a user.