hesk worked for one year fine, now causing problem,

[muntadev]

Script URL: http://ushahomeopathy.com/doctor
Version of script: 2.4.2
Hosting company: mytruehost.com
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:
Dear sir, hesk worked for one year fine, now causing problem,
showing only black page for newtickets and admin screen, please
help.http://ushahomeopathy.com/doctor/index.php?a=add
thanks, Dr.Devendra kumar Munta MD(Homeo)

[Klemen]

Hi,

Are you sure you have version 2.4.2? You seems to have 2.5.2 version files uploaded so this problem could be due to an incomplete or unsuccessful update.

Try this:
1. download your hesk_settings.inc.php file
2. open in a text or html editor
3. change line

Code: Select all

$hesk_settings['debug_mode']=0;

to

Code: Select all

$hesk_settings['debug_mode']=1;

4. upload to the server
5. try opening the submit a ticket form again and see if you get any error messages.

[muntadev]

Dear Klemen,
Thanks for your prompt reply,
I have changed the debug mode to "1", but the window shows following problems,
in the given url http://ushahomeopathy.com/doctor/

I have used 2.4.2 version, when it is giving trouble (blank page) , i tried to upgrade the system to 2.5.2,
uploaded all files as suggested, but installation not going forward just showing black page
http://ushahomeopathy.com/doctor/install/

Please help,
Thanks,
Dr.Devendra Kumar Munta.

[Klemen]

The errors now shown are related to php configuration and these are not the issue.

The problem could be server problems with PHP sessions - pages that utilize them do not work.

Please upload phpinfo and session test files to your server and post the links to them here. You will find both files here:
viewtopic.php?f=13&t=138

[muntadev]

Dear Klemen,

I have uploaded php files to the server and links pasted as per your suggestion, please help me.

http://ushahomeopathy.com/doctor/phpinfo.php
http://ushahomeopathy.com/doctor/session_test.php
http://ushahomeopathy.com/doctor/session_test2.php

Thanks,
Dr.Devendra Kumar Munta.

[Klemen]

As I thought, sessions aren't working on your server, because PHP scripts cannot access the /tmp folder.

Contact your hosting company and ask them to fix PHP sessions.

For the full error they can see this simple test script:
http://ushahomeopathy.com/doctor/session_test.php

Or they can try this code:

Code: Select all

<?php
session_start();
?>

[muntadev]

Dear Klemen,
I am very much thankful to you, Now Install directory is working.I am going to try up gradation of help desk to 2.5.2, let you know the progress.

Thanks,
Dr.Devendra Kumar Munta
http://homeoresearch.blogspot.com

[muntadev]

Dear Klemen ,

I could able to install and upgrade the system after your php session currections, Now these links are working fine,System upgraded to 2.5.2, thanks
http://ushahomeopathy.com/doctor/index.php?a=add
http://ushahomeopathy.com/doctor/ticket.php

But admin link is not working I can't able to go to admin page.
http://ushahomeopathy.com/doctor/admin/

Please help, whether I have contact the hosting for the same problem?

Thanks
Dr.Devendra Kumar Munta

[muntadev]

Dear Klemen,

Now every thing is working fine. Thank you.

Thanks,
Dr.Devendra Kumar Munta.

[muntadev]

Dear Klemen ,

Is there any option to send MASS MAIL to all the customers. let me know please.

Thanks,
Dr.Devendra Kumar Munta.

[Klemen]

Glad to hear you got it working.

No, there is no mass mail functionality in HESK, it wasn't built for that purpose.

[muntadev]

Dear Klemen ,
I am facing problem and time consuming to send similar message notification to all of my patients.
Please consider to develop group mail facility in future versions.

Thanks,
Dr.Devendra Kumar Munta