sending answer through email

[Chalipa]

hi,

is there any way to send the reply made in admin panel in the email too?

at the moment the customers get only this

----
Dear user,

Our staff has just replied to your ticket "reseller".

You can view the ticket here:
http://url
----

is there any way to include the reply too?

thanks!

[Klemen]

Yes, you can modify email templates to contain the message by adding %%MESSAGE%% into the email template.

Here is an article with more details:
http://www.hesk.com/knowledgebase/?article=35