New version of HESK: 2.5.1

[Klemen]

HESK has just been updated to version 2.5.1

UPDATE FROM VERSION 2.5.0:
1. Download HESK 2.5.0 to 2.5.1 patch
2. Read HOW TO INSTALL.html

UPDATE FROM OLDER VERSIONS:
1. Download Full installation file
2. Open docs/step-by-step-guide.html and read instructions under "Upgrading from old versions"


CODE CHANGES IN 2.5.1:
If you have a customized version of HESK 2.5.0 you can apply the code changes yourself:
HESK 2.5.0 to 2.5.1 unified file

In the download you will find 1 new file and a list of changes in unified format:
http://en.wikipedia.org/wiki/Diff#Unified_format
http://www.gnu.org/software/diffutils/m ... ormat.html

In short: remove lines starting with -, add lines starting with +, ignore other lines.


If you have problems with version 2.5.1 please open a new topic, do not reply here!


Changes in 2.5.1:
- added "Updated" value to the export of tickets to Excel
- added support for exporting tickets in Zip without Zip library enabled
- added two new email template tags: %%CREATED%% and %%UPDATED%%
- reduced memory usage in knowledgebase article suggestion, search and display
- set last replier name to the email sender name with email piping/POP3 fetching
- show "Open" and "Resolved" ticket count in reports by user and by category
- fixed HTML quoted printable chars causing problems in non UTF-8 emails
- fixed Javascript encoding of UTF-8 URL query parts
- fixed behavior of hesk_isEmailLoop() function
- remove invalid UTF-8 bytes from submitted text
- improved parsing of incoming email messages
- delete temporary email files on errors