Applying changes in e-mail templates

[Sandengrip]

Hi,

Using 2.4 version on an Ubuntu machine.

How do I make my e-mail template changes to take effect? After my changes were saved in \language\en\emails\new_ticket.txt I tried restarting Apache, but the template text is still the old one.

/William

[Klemen]

Those are simple text files that need to be opened in a text editor, modified and saved.

No restarts necessary or anything. Changes take effect immediately.

If your template files still contain unchanged text, you didn't edit them correctly?

[Sandengrip]

Now that's the strange thing. The txt template has indeed been changed and saved on the hosting machine. Looking at the txt file now, I see that we removed the text 'within 24 to 48 hours' - our intention is to reply much faster...

Could it be the old template somehow being 'cached'? I even tried renaming the template file to new_ticket_2.txt and expected some error but I still received the auto-reply properly. I'm lost here!

[Klemen]

HESK doesn't cache it, but your server might.

Check with your host if you have any PHP caching enabled and if they can disable it for your HESK folder.

[Sandengrip]

Sorry that was just me being lost in the Ubuntu environment, for which I have to Google every single move. The file was present in both the Downloads folder and the var-folder, and guess where I made my changes at first? Thanks for a great software and excellent support forum.
/William