pop3 fetch -> reply bij support

[lupolo]

Is it posible that wenn someone from support replys to and email that the user receives an email supporter have answerd you ticket? This wenn using the pop3 fetching methode.

[Klemen]

Do you mean if a customer receives an email notification when staff replies to a ticket? Has already sends out email notifications of new replies to customers (and assigned staff members when customer replies).

[lupolo]

Indead ..

So wenn the customer reply's i receive a email notification with Customer replyed

And wenn is reply directly to that mail the customer received a e mail with the Supporter replyed

All emails exept the one from the Suporters are customer mails.

[Klemen]

Sorry, but I am not sure what you are asking? HESK should already send these emails, if you aren't receiving them you probably have problems with email delivery?