Need to add text to subject line

[dllong]

Script URL: na
Version of script: 2.4.2
Hosting company: local
URL of phpinfo.php: na
URL of session_test.php: na
What terms did you try when SEARCHING for a solution: subject line limit, subject limit, field limit

Write your message below:
I need to when we receive an email from a customer, be able to add some text to the subject line. it doesn't seem to want to let me.

do I need to manually edit php/MySQL to make this work? any help is appreciated.
Great work with this software

[dllong]

also, how can I not restrict email attachments, I need to receive all sorts of files.

[Klemen]

Here are instructions for modifying email subjects:
http://www.hesk.com/knowledgebase/index.php?article=66

If you are looking to dynamically add custom data you will probably need to modify the source code, not something we can help with here.

For security purposes only attachments you allow uploading to HESK are accepted - you can add more allowed file extensions in the settings (admin panel > settings > help desk tab > attachments).

[dllong]

One more question, is there any way to (as an admin) when I attach a file to a ticket, to send that attachment in the email to the end user?

The problem here is that the end users do not have access to the website, so everything must be done through email.

The other issues were resolved, I had to edit the source to remove checks for file types (we are in engineering and there are too many file types)

changing the limitation on the subject line was as simple as upping the html text field from 40 to 100.

[Klemen]

I'm afraid not, sending attachments over emails is not supported at the moment.

[TimPSNC]

Is there a way of displaying the tracking URL in the email from the admin side, rather than just from the email template held on the server?

Most my customers read the response via email rather than going to my site to see the email thread, and therefore don't see the attached file as it isn't attached in the email. I would like to include the tracking URL in the email written by the staff member so they can direct them to it to download the attachment, however the dynamic tag which generates the tracking URL only works in the email templates held in language/en/emails, and doesn't work when a staff member adds the tag.

[Klemen]

I see what you mean - for now you would have to manually enter the customer's tracking URL.

However, version 2.5 will address this, probably by including links to attachments in notification emails.

[TimPSNC]

Is there an ETA on version 2.5 release? Would really like this feature!

[Klemen]

I work on HESK in my free time so usually don't make it in the ETA I give, hence I am not giving any ETA out anymore, sorry.