Sharing tickets feature

Helpdesk for my helpdesk software

Moderator: mkoch227

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phoenixpromotions
Posts: 1
Joined: Fri Sep 07, 2012 3:46 pm

Sharing tickets feature

Post by phoenixpromotions »

Script URL: support.phoenixpromotions.com
Version of script: version 2.2
Hosting company: hosting.com
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: share ticket

Write your message below:

We want the ability to share tickets between additional team members. Is this something available in either the current version or the latest upgrade? If not, how complicated would it be to make that happen - modifying the code?
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Sharing tickets feature

Post by Klemen »

I'm afraid sharing tickets between members is not something HESK currently supports.

The amount of modifications required are beyond the scope of my support. Your best bet would be to hire a PHP developer to have this added.
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