Hesk license issue after upgrade

[spamking]

I recently upgraded to Hesk 2.4 and downloaded a new license file, but for some reason still see the INVALID LICENSE (NOT REGISTERED FOR )! error.

Do I need to reset iis or anything else? I don't recall this happening with previous upgrades.

[Klemen]

I haven't seen this before. Please send me an email with the following information, and I will be happy to help:

1. your license key
2. your HESK URL address
3. upload this phpinfo.php file to your server and send me the link to it

[spamking]

The site is an intranet only site and is not accessible from outside our network . . .

[Klemen]

OK, can you try this then:

1. Save this code as "test.php":

Code: Select all

<?php print_r($_SERVER); ?>

2. Copy test.php into your HESK folder and open it in browser

3. What does it say?

4. I will still need your license key to be able to check and help, you may email it to me or send in a private message.

[spamking]

PM with results of test.php and license code have been sent.

Thanks.

[spamking]

Thanks for your help Klemen.

I really appreciate it.

[Klemen]

You are welcome. If you run into any further license-related problems please feel free to contact me over email directly.