Issue with Attaching files to Knowledge base

[Petervs]

Script URL: http://support.version2.co.za
Version of script: Hesk 2.4
Hosting company: Hetzner
URL of phpinfo.php: http://support.version2.co.za/phpinfo.php
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
I tried following all the instructions regarding Attachment issues, but i don't think this is the problem
Write your message below:

Hi Guys
I have done a fresh installation of Hesk 2.4
I have given the correct folder permissions to attachments and i am able to send an email with an attachment and it will add it to the folder.
here is some info from Hesk

Code: Select all

HESK version:	2.4 - HESK is up to date
PHP version:	5.3.3-7+squeeze13
MySQL version:	5.1.63-0+squeeze1
/hesk_settings.inc.php	Exists, Writable
/attachments	Exists, Writable

The issue i am having is when i try add an attachment to a knowledge article, it gives me an

HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request.

i have tried a reinstall, followed the instructions to the letter,
I also
• Checked the perms on the uploads directory for the hesk installation - it should be writable by the web server
• Ensure file uploads are enabled in the server php.ini and increase them to 8MB

I also spoke to my ISP and they say it should work.

am guessing i am missing something very obvious
any help would be appreciated

Thanks
Peter

[Klemen]

Try using this file instead:
http://www.phpjunkyard.com/extras/manag ... gebase.zip

Upload it to the "admin" folder. Does that help?

[Petervs]

IT WORKED Klemen

Thanks you so so much!
could you sort of tell me what when wrong ?
was i doing something ?

[Klemen]

It wasn't you - it was an error in code that was not fixed in early downloads.

I am gathering all the little (and a little larger) bugs identified and fixed in the last few days and will be issuing a small update later this week (2.4.1) to make sure anyone who downloaded version 2.4 gets all these bugs fixed.

[wed]

Try using this file instead:
http://www.phpjunkyard.com/extras/manag ... gebase.zip

Upload it to the "admin" folder. Does that help?

thank you this is exactly what I tried, I encountered the same problem
thank you for the fixed