HESK version 2.4 BETA (test version)

[ruffmeister]

Hi Klemen,

I am trying POP 3 fetching just as a test the POP 3 connection goes through ok but never logs any calls

any ideas?

[Klemen]

@lupolo: setting up CRON depends on your server - check your web hosting control panel.

Alternatively there are number of free cron services online:
http://www.google.com/search?q=cron+service

@ruffmeister: when you test POP3 connection is does just that - it tests connection. It doesn't fetch any mail.

To test POP3 fetching see instructions in my second post in this topic.


- - - - - - - - - - - - - - - - - - - - - - -
I will probably have a "release candidate" version ready soon that will fix bugs found and have some minor improvements. Will post here when I do.

[Klemen]

Also note that a more complete documentation for 2.4 will be written for final release.

[lupolo]

Diddent notice the second post! There u found the right cron job file!

How to modify the categorie? Where the ticket Will be placed

[Klemen]

In inc/pipe_functions.inc.php you have

Code: Select all

$tmpvar['category'] 	= 1;

This is the category ID where tickets fetched through pop3/email piping will be inserted.

[jrobles]

Hello, I have installed Beta version and has worked fine so far, in fact, I gladly appreciate the new "Time Worked" field and I was wondering if it can be included in the screen that the customer looks at when a ticket is closed, that would save me a lot of calls from them asking how much am I going to bill them for that.

Thank you

Jesus Robles.

[lupolo]

Is it possible to ignore a out a 'out-off-office' reply/mail wenn using the pop fetching?

subject:
Out of Office AutoReply: [#<TICKET>] Nieuwe ticket: .....

(maybe only wenn the subject begins with 'out of office' ) ?

because it will auto create a new ticket, in my case from a supporter/co-worker who also is using the Hesk system and receice the new ticket information. And if its a reply from the customer also strip it to keep the system clean.

[lupolo]

Other question regarding the pop fetching .. is it possible wenn you have enables muliple email that the people in the CC are add to the ticket also?

[Klemen]

@Jesus

You could probably use something like

Code: Select all

	<tr>
	<td valign="top"><?php echo $hesklang['ts']; ?>:</td>
    <td><?php echo $ticket['time_worked']; ?></td>
	</tr>

in ticket.php file, just before

Code: Select all

		</table>

    <!-- END TICKET HEAD -->

@lupolo

In inc/pipe_functions.inc.php find

Code: Select all

strpos('DELIVERY FAILURE',							$tmpvar['subject'])	!== false ||

and just below try something like

Code: Select all

strpos('out of office',		strtolower($tmpvar['subject'])) !== false ||

CC would need some more checking and will probably not be included in 2.4 yet.

[jrobles]

Thanks Klemen! That worked, although it prints unaligned right under "Priority" but I think my problem is solved, I will try to learn how to do the formatting, I hope you include that in the final version o better yet, give the administrator the choice of including it as a custimizable parameter, that would be something like:
[ ] show "Time Worked" in final end user report

Regards!

JR

[Klemen]

I think it would be even better to use this as a "per ticket" option so you can decide for each ticket if you wish to show the time worked or not. And perhaps only show it when the ticket reaches a "Resolved" status?

Anyway, a lot of ideas, just don't expect all in version 2.4 as it's way too far developed to include much new stuff.

[Klemen]

P.s.: it aligns properly for me, just make sure you paste that code above the </table> (see my original post)

[jrobles]

Any of those ideas sound great and are more than welcome in final version. You were right, I placed the code somewhere else in the first place, I corrected it and it diplays aligend now!

Thanks,

JR

[Klemen]

As of now HESK 2.4 RELEASE CANDIDATE version is available:
HESK 2.4 RC TOPIC

Changes from 2.4 BETA:
- fixed several bugs identified in BETA
- new settings option: "From:" name

Upgrade from HESK 2.4 BETA
- Upload all 2.4 RC files to your server except: hesk_settings.inc.php, footer.txt, header.txt
- Go to Admin panel > Settings and click the Save changes button at the bottom.
- Test everything to make sure it works OK

When will final version be ready?
Final release is planned for 2nd week of August.


Thank you to everyone who tested this BETA version!